HEM with Norton
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Thread: HEM with Norton

  1. #1
    Junior Member
    Join Date
    Jul 2009

    Default HEM with Norton

    I have Norton antivirus and in order to get HEM to open I have to turn off the autoprotect feature every time I want to use it. I can't seem to figure out how to get it to open without having to do this?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Which firewall are you using? Norton or Windows? Or another?

    Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

    1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
    2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

    If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

    Empty your recycle bin.


    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    If using NIS:

    1. Start > Programs > Norton Internet Security
    2. Click on Settings > Personal Firewall > Configure
    3. Click on Program Control > Add
    4. Add the files mentioned here: http://www.holdemmanager.net/faq/afm...aspx?faqid=171
    5. Click Modify > insure there is a check beside "Allow All" > OK

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