HEM charged my card even though I got a card declined error
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  1. #1
    Junior Member
    Join Date
    Nov 2009
    Posts
    1

    Default HEM charged my card even though I got a card declined error

    So, tried to purchase HEM the other day, Filled out all the info, Clicked submit, and got an error.

    Thinking that it was my card I just went ahead and bought Poker Tracker. No I go check my bank statement and I have a charge from HEM.

    On top of that, I still haven't recieved my serial number for HEM.

    I either want my money back, or my serial number. Either one is fine.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Please contact sales@holdemmanager.net with your purchase details.

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