HEM isnt working
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  1. #1
    Member
    Join Date
    Sep 2009
    Posts
    44

    Default HEM isnt working

    "an error occurred while retrieving the imported file list: Unableto read data from the transport connection: An existing connection was forcibly closed by the remote host"
    When I start up up my HEM this is the error message I get, my HUD is working fine, I can review previous sessions and do everything perfectly, but it isnt importing and recording new hands, what do I need to do in order to fix this?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,814

    Default

    This is usually a firewall or windows update issue.

    First try to reboot. If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

    If no help, try this:

    Start > Programs > PostgreSQL > 8.x > Stop Service

    Start > Programs > PostgreSQL > 8.x > Start Service

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    Please try following all of these FAQs, step by step:

    1) http://www.holdemmanager.net/faq/afm....aspx?faqid=34
    2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afm...aspx?faqid=177
    3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

    If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands.

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