HEM won't start

[Malah]

Hi,

I have a recurring problem with my HEM, sometimes - seems like out of the blue - it won't start. I use windows XP. The report details are as follows:

00:00.010 [Main:UnityBootstrapper.Run]
___
( )
| | .-. ___ .-. .-. .--.
| |/ \ ( ) ' \ ; _ \
| .-. . | .-. .-. ; (___)` |
| | | | | | | | | | ' '
| | | | | | | | | | / /
| | | | | | | | | | / /
| | | | | | | | | | / /
| | | | | | | | | | / '____
(___)(___) (___)(___)(___)(_______)
00:00.020 [Main:UnityBootstrapper.Run] Log Started Thursday, April 05, 2012 6:42:21 PM
00:00.020 [Main:UnityBootstrapper.Run] Creating module catalog.
00:00.020 [Main:UnityBootstrapper.Run] Configuring module catalog.
00:00.020 [Main:UnityBootstrapper.Run] Creating Unity container.
00:00.060 [Main:UnityBootstrapper.Run] Configuring the Unity container.
00:00.070 [Main:UnityBootstrapper.ConfigureContainer] Adding UnityBootstrapperExtension to container.
00:00.140 [Main:Bootstrapper.ConfigureContainer] ConfigureContainer loaded in 80 ms
00:00.140 [Main:UnityBootstrapper.Run] Configuring ServiceLocator singleton.
00:00.140 [Main:UnityBootstrapper.Run] Configuring region adapters.
00:00.150 [Main:Bootstrapper.ConfigureRegionAdapterMappings] ConfigureRegionAdapterMappings loaded in 10 ms
00:00.160 [Main:UnityBootstrapper.Run] Configuring default region behaviors.
00:00.160 [Main:UnityBootstrapper.Run] Registering Framework Exception Types.
00:00.160 [Main:UnityBootstrapper.Run] Creating the shell.
00:00.560 [Main:Bootstrapper.ApplyTheme] ApplyTheme loaded in 80 ms
00:00.871 [Main:App.App_DispatcherUnhandledException] Exception: System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Documents and Settings\Kuik\Local Settings\Application Data\Hold'em_Manager\HoldemManager.exe_Url_hso5rcn cfvopwghccuvgzvh1iwmrn11j\2.0.0.6384\user.config) ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Configuration.XmlUtil..ctor(Stream stream, String name, Boolean readToFirstElement, ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.InitC onfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.Thr owIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.Throw IfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.Throw IfInitErrors()
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
--- End of inner exception stack trace ---
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.O nConfigRemoved(InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.R emoveConfigImpl(String configPath, BaseConfigurationRecord configRecord)
at System.Configuration.BaseConfigurationRecord.GetSe ctionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSe ction(String configKey)
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSecti on(String sectionName)
at System.Configuration.ClientSettingsStore.ReadSetti ngs(String sectionName, Boolean isUserScoped)
at System.Configuration.LocalFileSettingsProvider.Get PropertyValues(SettingsContext context, SettingsPropertyCollection properties)
at System.Configuration.SettingsBase.GetPropertiesFro mProvider(SettingsProvider provider)
at System.Configuration.SettingsBase.GetPropertyValue ByName(String propertyName)
at System.Configuration.SettingsBase.get_Item(String propertyName)
at System.Configuration.ApplicationSettingsBase.GetPr opertyValue(String propertyName)
at System.Configuration.ApplicationSettingsBase.get_I tem(String propertyName)
at HoldemManager.Properties.Settings.get_WindowTop()
at HoldemManager.Shell.LoadWindowSettings()
at HoldemManager.Shell..ctor()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.O nConfigRemoved(InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.R emoveConfigImpl(String configPath, BaseConfigurationRecord configRecord)
at System.Configuration.BaseConfigurationRecord.GetSe ctionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSe ction(String configKey)
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSecti on(String sectionName)
at System.Configuration.ClientSettingsStore.ReadSetti ngs(String sectionName, Boolean isUserScoped)
at System.Configuration.LocalFileSettingsProvider.Get PropertyValues(SettingsContext context, SettingsPropertyCollection properties)
at System.Configuration.SettingsBase.GetPropertiesFro mProvider(SettingsProvider provider)
at System.Configuration.SettingsBase.GetPropertyValue ByName(String propertyName)
at System.Configuration.SettingsBase.get_Item(String propertyName)
at System.Configuration.ApplicationSettingsBase.GetPr opertyValue(String propertyName)
at System.Configuration.ApplicationSettingsBase.get_I tem(String propertyName)
at HoldemManager.Properties.Settings.get_WindowTop()
at HoldemManager.Shell.LoadWindowSettings()
at HoldemManager.Shell..ctor()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

I already tried to reinstall, also other (older) versions, but I can't seem to get the problem out of the way? Does anybody know what I could do to fix this? Thanks in advance!.

[pjo336]

Please delete the following folder -

7/Vista: C:\Users\\AppData\Local\Hold'emManager\

Showing hidden files and sytem files and folders: How to show hidden files in Windows 7

XP: C:\Documents and Settings\Fozzy\Local Settings\Application Data\Hold'em_Manager

Showing hidden files and sytem files and folders: Microsoft Corporation



If you continue to have problems, please reproduce the problem and attach your new log.txt file.

[Malah]

Please delete the following folder -

7/Vista: C:\Users\\AppData\Local\Hold'emManager\

Showing hidden files and sytem files and folders: How to show hidden files in Windows 7

XP: C:\Documents and Settings\Fozzy\Local Settings\Application Data\Hold'em_Manager

Showing hidden files and sytem files and folders: Microsoft Corporation



If you continue to have problems, please reproduce the problem and attach your new log.txt file.

Thanks for your reply. I tried what you suggested, but in the

XP: C:\Documents and Settings\Fozzy\Local Settings\Application Data

is no 'Hold'em_Manager' folder, so I could not delete this. The problem persists. Here is the error report once more, not sure if it is identical to the old one I posted here.

00:00.020 [Main:UnityBootstrapper.Run]
___
( )
| | .-. ___ .-. .-. .--.
| |/ \ ( ) ' \ ; _ \
| .-. . | .-. .-. ; (___)` |
| | | | | | | | | | ' '
| | | | | | | | | | / /
| | | | | | | | | | / /
| | | | | | | | | | / /
| | | | | | | | | | / '____
(___)(___) (___)(___)(___)(_______)
00:00.030 [Main:UnityBootstrapper.Run] Log Started Friday, April 06, 2012 2:02:49 PM
00:00.030 [Main:UnityBootstrapper.Run] Creating module catalog.
00:00.030 [Main:UnityBootstrapper.Run] Configuring module catalog.
00:00.030 [Main:UnityBootstrapper.Run] Creating Unity container.
00:00.070 [Main:UnityBootstrapper.Run] Configuring the Unity container.
00:00.130 [Main:UnityBootstrapper.ConfigureContainer] Adding UnityBootstrapperExtension to container.
00:00.200 [Main:Bootstrapper.ConfigureContainer] ConfigureContainer loaded in 90 ms
00:00.200 [Main:UnityBootstrapper.Run] Configuring ServiceLocator singleton.
00:00.210 [Main:UnityBootstrapper.Run] Configuring region adapters.
00:00.220 [Main:Bootstrapper.ConfigureRegionAdapterMappings] ConfigureRegionAdapterMappings loaded in 10 ms
00:00.220 [Main:UnityBootstrapper.Run] Configuring default region behaviors.
00:00.230 [Main:UnityBootstrapper.Run] Registering Framework Exception Types.
00:00.230 [Main:UnityBootstrapper.Run] Creating the shell.
00:01.932 [Main:Bootstrapper.ApplyTheme] ApplyTheme loaded in 711 ms
00:04.586 [Main:App.App_DispatcherUnhandledException] Exception: System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Documents and Settings\Kuik\Local Settings\Application Data\Hold'em_Manager\HoldemManager.exe_Url_hso5rcn cfvopwghccuvgzvh1iwmrn11j\2.0.0.6556\user.config) ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Configuration.XmlUtil..ctor(Stream stream, String name, Boolean readToFirstElement, ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.InitC onfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.Thr owIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.Throw IfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.Throw IfInitErrors()
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
--- End of inner exception stack trace ---
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.O nConfigRemoved(InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.R emoveConfigImpl(String configPath, BaseConfigurationRecord configRecord)
at System.Configuration.BaseConfigurationRecord.GetSe ctionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSe ction(String configKey)
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSecti on(String sectionName)
at System.Configuration.ClientSettingsStore.ReadSetti ngs(String sectionName, Boolean isUserScoped)
at System.Configuration.LocalFileSettingsProvider.Get PropertyValues(SettingsContext context, SettingsPropertyCollection properties)
at System.Configuration.SettingsBase.GetPropertiesFro mProvider(SettingsProvider provider)
at System.Configuration.SettingsBase.GetPropertyValue ByName(String propertyName)
at System.Configuration.SettingsBase.get_Item(String propertyName)
at System.Configuration.ApplicationSettingsBase.GetPr opertyValue(String propertyName)
at System.Configuration.ApplicationSettingsBase.get_I tem(String propertyName)
at HoldemManager.Properties.Settings.get_WindowTop()
at HoldemManager.Shell.LoadWindowSettings()
at HoldemManager.Shell..ctor()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(Object sender, InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.O nConfigRemoved(InternalConfigEventArgs e)
at System.Configuration.Internal.InternalConfigRoot.R emoveConfigImpl(String configPath, BaseConfigurationRecord configRecord)
at System.Configuration.BaseConfigurationRecord.GetSe ctionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSe ction(String configKey)
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSecti on(String sectionName)
at System.Configuration.ClientSettingsStore.ReadSetti ngs(String sectionName, Boolean isUserScoped)
at System.Configuration.LocalFileSettingsProvider.Get PropertyValues(SettingsContext context, SettingsPropertyCollection properties)
at System.Configuration.SettingsBase.GetPropertiesFro mProvider(SettingsProvider provider)
at System.Configuration.SettingsBase.GetPropertyValue ByName(String propertyName)
at System.Configuration.SettingsBase.get_Item(String propertyName)
at System.Configuration.ApplicationSettingsBase.GetPr opertyValue(String propertyName)
at System.Configuration.ApplicationSettingsBase.get_I tem(String propertyName)
at HoldemManager.Properties.Settings.get_WindowTop()
at HoldemManager.Shell.LoadWindowSettings()
at HoldemManager.Shell..ctor()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

Windows XP is running in a virtual box on my PC, I use ubuntu. Don't know if the problem can be connected to that?
Thanks.

[DogNamedBluff]

Have you tried uninstalling reinstalling the latest version of HM2?

http://www.holdemmanager.com/downloa...er_2_Setup.exe

[Malah]

Have you tried uninstalling reinstalling the latest version of HM2?

http://www.holdemmanager.com/downloa...er_2_Setup.exe

Thanks for the suggestion, but I have already tried that, still HEM crashes when i try to start it. Do you perhaps have any other idea what the problem might be?

[fopah]

Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having