HEM keeps closing
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  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    3

    Default HEM keeps closing

    Everytime I open HEM, my Norton anti virus closes it. Any suggestions?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Virus warning? if so, try this:

    Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

    1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
    2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

    If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

    Empty your recycle bin.

    reboot

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


    If it is the firewall causing it:

    1. Start > Programs > Norton Internet Security
    2. Click on Settings > Personal Firewall > Configure
    3. Click on Program Control > Add
    4. Add the files mentioned here: http://www.holdemmanager.net/faq/afm...aspx?faqid=171
    5. Click Modify > insure there is a check beside "Allow All" > OK

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