holdem manager has stopped working

[morpheus]

Hi

Per the subject.

I paid for the registration on Friday.
It worked until today.

I reinstalled it. I reinstalled postgresql.

same message.
I turned off virus scanner: avira and superantivirus

UAC is disabled

I ran the sfc/scannow command. No integrity issues.

How do I get this program to work again?

I have vista.
I play on pokerstars.
what other info do you need?

Thank you.

[netsrak]

Please try this: http://forums.holdemmanager.com/showthread.php?t=20816

and come back if you need further help

[morpheus]

I uninstalled using revo

reinstalled with beta update
same "holdem manager has stopped working message"

incidentally
i ran the windows update yesterday

what is my next move?

[netsrak]

Which HM Version?

Are you using a 3rd party firewall solution?

[morpheus]

Which HM Version?

Are you using a 3rd party firewall solution?

I am using the latest holdem + omaha version.

It stopped working after I started playing omaha hi lo and omaha

I am not using a firewall.

I use superantispyware and avira and spybot. I turned them off when I was reinstalling HoldemManager

[johnstumper]

I just updated vista last night, and my HEM stopped working as well, I'm not sure why this has happened but I am trying to reinstall it aswell, I will let you know if it works

[fozzy71]

I am using the latest holdem + omaha version.

It stopped working after I started playing omaha hi lo and omaha

I am not using a firewall.

I use superantispyware and avira and spybot. I turned them off when I was reinstalling HoldemManager

Try uninstalling spybot temporarily, as the TeaTimer can cause problems sometimes.

Vista or w7?

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

I just updated vista last night, and my HEM stopped working as well, I'm not sure why this has happened but I am trying to reinstall it aswell, I will let you know if it works

If you need more help please start your own thread so we dont confuse each of you.

[morpheus]

I have

Windows Vista Home Premium
Copyright 2007
Service Pack 1

Laptop: Hewlett Packard HP Pavillion dv6000
Processor: Intel(R) Core 2 CPU 2.00GHZ
Memory: 2.00 GB
System Type: 34 bit OS

While I have your attention

Would starting with a new laptop and using that laptop only for poker and holdem manager be likely to make me pain free?

[netsrak]

I think so

[morpheus]

Why is your program not working in my computer?

It worked fine for a while. I am perplexed.

I shut off tea timer, Avira and superantispyware, the window firewall. I then reinstalled HEM. "HEM has stopped working."

I've attached two files that supposedly describe the problem.
I got them fromt windows "problem reports and solutions."









Product
Holdem Manager

Problem
Stopped working

Date
11/14/2009 3:26 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: HoldemManager.exe
Application Version: 1.9.1.0
Application Timestamp: 4afa4276
Fault Module Name: StackHash_586c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00011017
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 586c
Additional Information 2: c2c0012f670e367647f2f382a2e0dc6b
Additional Information 3: 4053
Additional Information 4: 6d464395e62f70b13caace935f0b552c

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp