6534 bugs
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Thread: 6534 bugs

  1. #1
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    Default 6534 bugs

    Terrible build. No HUD on zoom tables and 0 hands on players although I have thousands of hands.

  2. #2
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    Quote Originally Posted by Daniel View Post
    Terrible build. No HUD on zoom tables and 0 hands on players although I have thousands of hands.
    I absolutely agree with you!

    My HUD is totally out of order now (pokerstars.it)! I play cash game (zoom version isn't available in .it)...

    I can import hands only manually and HM2 doesn't archive them anymore!

    Please, publish another update as soon as possible! ((

    Gunny005

  3. #3
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    Play, incl ZOOM, works fine for me, like before update, BUT after the latest update, pokerstars tour reports are missing due to strange start end times; hands are there though (see screenshot).

    Cash are fine, and ongame + party are fine both cash and tournaments.

    Before update everything worked fine with:

    Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

    and

    Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

    can i just "downgrade" to one of those now ??
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    Last edited by Leif; 03-28-2012 at 07:55 AM.

  4. #4
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    Please try updating to 6537 that was posted in the zoom thread - http://forums.holdemmanager.com/hm2-...ml#post1050591


    Quote Originally Posted by morny View Post
    William please email me if your using this latest version and your still having issues, should be able to get this taken care of, CPU will be higher because your pulling all time stats on 6-10 new players on several tables every few seconds so its not possible to avoid the extra CPU usage but it should never get to the point where its unusable. paul.morny@gmail.com is my email

    Ok so here is another update:
    http://www.holdemmanager.com/Downloa...2.0.0.6537.exe

    Id like to thank the guys with the -/-/-/-/- hud stats issue who took some time out to do a teamviewer with me so i could narrow down the problem, it turned out to be anyone with "Include hands for other limits" in Hud Options > Hud Filters then it would make everyone's HUD show as /-/-/-/-/ but even though this was reported earlier we couldn't reproduce because it only happens after you untick AND reboot HM2. Were now working on putting a fix for this, if you tick that option in the meantime the HUD will work fine.

    Known issues left are:
    Hud sometimes wont show until the 2nd hand only after youve restarted HM2 and stars.
    Bug i just mentioned above for "include hands for other limits"
    There was an issue with the installer that would sometimes cause a crash if an exe didnt close correctly, well need to fix that before the next release
    /-/-/-/-/- HUD when unticking "Include hands for other limits" in Hud Options > Hud Filters

    In the meantime i would be cautious with this build since were still testing internally
    We are working hard to get all of these issues fixed as quickly as possible and expect to have another official release soon.

  5. #5
    HM Support Patvs's Avatar
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    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
    Tech Support Manager morny's Avatar
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    Quote Originally Posted by Leif View Post
    Play, incl ZOOM, works fine for me, like before update, BUT after the latest update, pokerstars tour reports are missing due to strange start end times; hands are there though (see screenshot).

    Cash are fine, and ongame + party are fine both cash and tournaments.

    Before update everything worked fine with:

    Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

    and

    Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

    can i just "downgrade" to one of those now ??
    That weird date issue sounds like a mismatch between your regional settings in windows and your culture setting in HM2 under settings. Can you post screenshots of both? If they are not matching youll get all sorts of strange issues, once corrected reimport and it should be fine, if not please email the original hand histories and also note your regional and culture settings to hm2support@holdemmanager.com
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    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  7. #7
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    Quote Originally Posted by morny View Post
    That weird date issue sounds like a mismatch between your regional settings in windows and your culture setting in HM2 under settings. Can you post screenshots of both? If they are not matching youll get all sorts of strange issues, once corrected reimport and it should be fine, if not please email the original hand histories and also note your regional and culture settings to hm2support@holdemmanager.com
    I didn't have this problem before this upgrade and both Windows regional settings and HEM2 culture is danish.
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  8. #8
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    I've just updated to release 6556 but my HUD is still out of order! I play at pokerstars.it...

    It seems that HM2 doesn't find HH but if I import them manually everything is working perfectly!

    HUD was ok until release 6526...

    Please, help me!!!

    Gunny005

  9. #9
    HM Support Patvs's Avatar
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    @leif: settings--> adjust import times--> is it set to 5 or 6 hours for PokerStars? Change the value (to 6 if it was on 5)

    @gunny005: setup the seating preferences: http://hm2faq.holdemmanager.com/ques...ingPreferences
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
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    Quote Originally Posted by Patvs View Post
    @leif: settings--> adjust import times--> is it set to 5 or 6 hours for PokerStars? Change the value (to 6 if it was on 5)

    @gunny005: setup the seating preferences: http://hm2faq.holdemmanager.com/ques...ingPreferences
    Seating preferences are OK!

    Btw, I restored defaults and then HM2 didn't recognize the licence... panic!!!

    I tried many times to validate again the licence without success and then I notices there were some problems with my connection. So I restarted my PC...

    Now HM2 doesn't ask me to validate the licence and the HUD is working!!!

    I don't know what to say...

    Bye
    Gunny005

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