What to do if Table Scanner is not working

[Patvs]

Completely reinstall HoldemManager (not using the update), but the full installer from our website.

[Partylurker1]

My HEM crashes when I try to open table scanner after I install 1.10.04. Works fine when I go back to the previous patch. Wondering if anyone else has the same issue.

[Kenshin]

My HEM crashes when I try to open table scanner after I install 1.10.04. Works fine when I go back to the previous patch. Wondering if anyone else has the same issue.

+1 to this problem ... UP!!!

[ScannerSupport]

Do you use the HEM trial,
or is it a registered version?

When it crashes do the following please:
Open the windows explorer and navigate to the HoldemManager install directory.
There you will find a "fishfinder.txt".
Email that file to metasys@gmx.de please,
and include the answers to
"HEM registered? Or Trial?
Scanner registered? Or Trial?"

[ScannerSupport]

I haven't been able to get the Server side scanner to work on Stars for the past 2 days. The option is just grayed out and won't let you click on it. 100NL FullRing.

The "Server-side" option is part of the "InstaScan Service" that you can buy here:
Table Scanner - Finding The Juiciest Games Just Got Easier

[driller]

Completely reinstall HoldemManager (not using the update), but the full installer from our website.

I was going to try table scanner. I just installed hm and upgraded it on my lap top. After reading the posts hear, it appears that I shouldn't have done that. I just spent a lot of time to get all my hand histories on to the lap top
and I'm not going to go through that again.

So I won't be purchasing table scanner if re-installing is the solution to the problem.

[Unregistered]

Hi,

i have downloaded the latest version of HM. I have only run the trial version. if I want to start in the TS trial mode, I get an error message and HM crashes.

What can I do?

[CJ Sevilla]

Hi,

i have downloaded the latest version of HM. I have only run the trial version. if I want to start in the TS trial mode, I get an error message and HM crashes.

What can I do?

I have this same problem with the same trial situation, with the added problem that I have to fully reinstall HEM for it to work again.

[ScannerSupport]

Hi,

i have downloaded the latest version of HM. I have only run the trial version. if I want to start in the TS trial mode, I get an error message and HM crashes.

What can I do?

Please make sure you have version 1.10.04b (or newer):
http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

We released that fix a few hours ago...

[vicio10]

Hi
My tablescanner does not work with the room 5050. and works in other rooms of the microgaming. What is happening?
Regards