cant access HEM
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Thread: cant access HEM

  1. #1
    Member
    Join Date
    Oct 2009
    Posts
    49

    Default cant access HEM

    When i tried to use it tonite i got this message

    'an error occurred whilst reading the config//holdemmanager.configfile hexadecimal value 0x00, is an unvalid charachter. line 78position 73......Hem will now back up the old config and set up a new one'

    so i let it set up a new one but it just didnt respond for about 5/6minutes

    my notes from full tilt on players went aswell if this has anything to do with why im having problems.

    please help. thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,809

    Default

    It sounds like you may have configured some settings wrong.

    0. Make sure you have installed the latest Beta version.
    1. Note your database connection settings from the database management
    2. Close holdemmanager
    3. Go to the folder config in the holdemmanager installation path
    4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
    5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
    6. Restart Holdemmanager
    7. Holdemmanager reinstalls and displays some messages and warnings
    7a. A new holdemmanager.config file is generated
    8. Reconfigure your database connection
    9. After successful start reconfigure your Auto-import settings

    *Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    *If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174

  3. #3
    Member
    Join Date
    Oct 2009
    Posts
    49

    Default

    HEM's been fine for a couple of months though so i dont know if you still think this is the problem, i'll try what you said and post here later on. thansk

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