So, I can't even start to explain how disappointed I am by the current "support" for HM1. Well, actually I think even using the word "support" in this case is false advertising, it is merely giving bits of information about why the incapacity of your staff keeps you from having at least one working tracking software. Instead there is an instable HM2 and an out-of-date HM1.
You haven't been able to fix a single bug in HM1 within almost three months now! FGS! Are you a software company? Have you ever heard of patches? It might be a new concept to you since it was first introduced somewhere in the 90s and at the current working speed I doubt you already got to that chapter, but again: FGS!
I'm just imagining my BMW dealer to tell me that he cant fix my 2009 model because they now have a 2012 model out. Yes - that is exactly what you do!
It is about time to officially admit that you screwed up big time, get an employee that has at least seen a business school from the inside and has an idea of how to grow a business without displeasing the majority of your customer base. Make it one version that you can maintain instead of two that you both fuck up. Cause there is literally no way I would even consider giving you a single cent more for an upgrade at the current situation, I'd rather pay the triple price for something else.
And yes, just in case you didn't notice: I am pretty pissed!