Mcafee blocking HM from starting
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  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    2

    Default Mcafee blocking HM from starting

    When I try to run HM I get the following error message from McAfee,

    McAfee has automatically blocked and removed a Trojan.

    About this Trojan
    Detected: Generic BackDoor!bcu (Trojan), Generic BackDoor!bcu (Trojan)
    Location: C:\Documents and Settings\admin\Local Settings\Application Data\Xenocode\ApplianceCaches\HoldemManager.exe_v5 12D2084\TheApp\STUBEXE\@PROGRAMFILES@\RVG Software\Holdem Manager\HMImport.exe

    HM then fails to start.

    Is HM corrupt? Do I need to reinstall it or the OS?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,810

    Default

    This is a false positive.

    Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

    1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
    2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

    If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

    Empty your recycle bin.

    reboot

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

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