BetVictor Microgaming only importing random hands
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  1. #1
    Junior Member
    Join Date
    Jan 2009
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    28

    Default BetVictor Microgaming only importing random hands

    Hi

    I seem to be having a problem with HM 1.12.09 and my new skin on Microgaming, BetVictor.

    HM only seems to be importing random hands every now and then. After playing 200 hands the HUD may only show 49, with a 3b of 0% while I have been 3betting a ton. You get the picture.

    I have played on a different Microgaming skin before (NordicBet) with the same HM version, and had no problems there.

    I tried exporting the hand histories from the client, but they are not in the correct format to be imported by HM.

    Is there anything I could try?

    Thanks

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    Default

    The pokerclient is installed in english language?
    Please create a new database for a test and import your BetVictor Hands to this database. How does it look?

  3. #3
    Junior Member
    Join Date
    Mar 2012
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    5

    Default

    Same Problem for me on Unibet. Yesterday everything worked fine. Importing into a new Database doesn't change anything. 3bet hands don't get imported except if you end up all in.

  4. #4
    Junior Member
    Join Date
    Jan 2009
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    Default

    Yes, installed in English.

    I created a new DB and it has the same problem. However I noticed there are 177 hands when I search for the player, but only 59 hands are showing up in reports. There are no filters activated what so ever. 100% Fresh DB.

  5. #5
    Junior Member
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    Nov 2009
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    Default

    Having the same problem at Unibet. Installed in English.

  6. #6
    Junior Member
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    Jul 2011
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    19

    Default

    yeah, same problem here with unibet on the microgaming network. FWIW they updated their software this morning, before that it worked fine, now it doesnt. it imports random hands, and the session reports are wrong(I won an all-in early), but it showed as the other player winning it. and I was up for the session, but it still showed me as down.

  7. #7
    Junior Member
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    Oct 2010
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    6

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    Same problem with Unibet - yesterday it was all fine, after todays update import is not working correctly, and the EV$adjusted calculations show incorrect values.

  8. #8
    Member
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    Dec 2009
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    45

    Default

    Same problem here, after the poker client software's update, the HM's import got this problem.

  9. #9
    Junior Member
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    Mar 2012
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    Default

    Same here, after this morning. It's really annoying...

  10. #10
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    Email us a handhistory to support@holdemmanager.com of a hand that:
    -doesn't show up in HoldemManager or
    -does show up but is a hand where you 3betted that isn't registered as such (3bet% stays 0% after you import it).

    Likely they changed something in the handhistory formatting.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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