HM Sync - Painfully slow in last few days
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  1. #1
    Senior Member
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    Sep 2008
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    Default HM Sync - Painfully slow in last few days

    As per title, in the last 3 days my HM sync has been painfully slow. Uploading at 1 hand per second. Tested with different internet connections so issue is definitely not at my end.

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Update to: http://forums.holdemmanager.com/hm2-...l-release.html
    Approximately how many hands are in the database?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Senior Member
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    Sep 2008
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    Painfully slow uploads again. It's not my internet connection.

    No idea how many hands but the database is 6.5 GB.

  4. #4
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    Please reproduce the issue and attach the log file here. To attach the log, click Reply > Go Advanced.

    Where is my log file?

    XP: c:\documents and settings\{username}\application data\HoldemManager

    Win7/Vista: c:\users\{username}\appdata\roaming\HoldemManager

    Enable the option to see Hidden Files and Disable 'Hide protected operating system files': How to see hidden files in Windows - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

    Thank you.

  5. #5
    Senior Member
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    Sep 2008
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    OK i have discovered that only 1 of my pc's is suffering this. On PC1 i am getting an acceptable upload of around 40 hands a second but on pc2 i am uploading at about 1 hand per sec which is resulting in syncs taking a very long time. PC1 is slightly faster with SSD but PC2 is still pretty decent with 7200rpm hard disk. Surely there should not be that much difference in sync upload speed? I'm going to try creating a new database first.

  6. #6
    Junior Member
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    Dec 2008
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    same problem here. I used to get 40-60 hands seconds now i'm at 6 hands /seconds and the process is lagging my computer .

  7. #7
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    Hi.

    I am sorry to hear you are having troubles. Please send your log.txt file to hm2support@holdemmanager.com with a link to this thread. It will help us narrow down the issue for you and find a resolution. -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Thank you

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