Problems setting up HEM

[cubfan2238]

Hi,

I bought HEM a couple months ago , couldn't get it setup so asked I for refund (got it back). Now i bought it again today (fullversion) and i am still running into the same problem where my hands wont properly import (on stars). I know nothing about programs other than that if they don't work i get rid of them. I play professionally right now and i want someone here to guide me through my problems on teamviewer/skype. If not i will refund again. I don't have time to waste reading through pages of instructions.

please pm me for skype info/email or whatever. I don't wanna post my info on this public forum.

thanks

cubfan2238

[fozzy71]

It sounds like you just need to update to the latest beta version and reimport the missed hands that were having errors.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If you still need help Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. It does not need to be installed, as it can run directly from your Desktop/Directory. Please let me know what time zone you are in and what time/days are convenient for you.