HUD not working on certain iPoker tournaments

[tauno]

I have been using HEM 1 for a long time on iPoker and although tournament HUD freezes sometimes, pointing them again on Table Manager has always worked. But now after updating to last version due to other issues the HUD will freeze on some tournaments on random times and using Table Manager does nothing. At the same time other tables on iPoker will continue to work normally. Other pokerrooms are working normally. Hands are being imported on all tables, just the HUD stops working on some. The tournaments not working look like this on Table Manager.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drive rs and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life

[tauno]

Windows 7, Avast for anti-virus. No help from these steps. I don't think I changed anything else on my pc except update HEM. And now tournament HUD stops working after random time.

[Patvs]

Email us a handhistory of such a tournament to support@holdemmanager.com