Registration problem (old user)
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  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    2

    Default Registration problem (old user)

    Hi guys, last night HEM worked fine. As of this morning, the "registration required" screen pops up, and when I enter my old reg code (given to me by hem when I exit), it says "Unable to connect to the remote server". I have run an anti virus, and as far as I know don't have any firewall issues, the only one I'm running is the default windows firewall and it still doesnt work when I disable it (and the anti virus). I am running the most recent beta. Here is what it says when I copy the details thingy to clipboard:

    License Failure Details
    --------------------------------------------------
    9/29/2009 2:07:07 AM
    HoldemManager.അ
    --------------------------------------------------

    Errors connecting to the server.

    DETAILS

    Could not activate license at server.
    Unable to connect to the remote server

    System Info
    --------------------------------------------------

    Timestamp: 2009-09-29T02:07:07 / 2009-09-28T21:07:07Entry Assembly: HoldemManager, Version=1.9.0.26, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files\RVG Software\Holdem Manager\
    Platform: Windows XP Home 32-bit Service Pack 3 [5.1 Build 2600]
    OS Version: 5.1.2600.196608
    CLR Version: 2.0.50727.3082
    Process Bitness: 32-bit
    Culture: en-US / en-US
    Encoding: Western European (Windows)
    IIS Available: True
    Machine Code: VD1UT-AWLKC-EH3J8-UT85J-AUAST-W971G

    Assemblies
    --------------------------------------------------

    Accessibility *
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

    ci51vwmj *
    3.1.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


    DeployLX.Licensing.v3 *
    3.1.2000.0 / 3.1 R 19262 for .NET 2.0
    C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 *
    7.9.9.3 / 7.9.9.3 for .NET
    C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HMClass *
    1.0.0.0 / 1.0.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HMClass.dll

    HoldemManager *
    1.9.0.26 / 1.9.0.26 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

    mscorlib
    2.0.0.0 / 2.0 R 3082 for .NET 2.0
    c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    System
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

    System.Configuration
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Drawing
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Web
    2.0.0.0 / 2.0 R 3082 for .NET 2.0
    C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

    System.Web.Services
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Xml
    2.0.0.0 / 2.0 R 3082 for .NET 2.0
    C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,806

    Default

    1) Clear your web cache, and download the beta update again, with another browser if possible.
    2) Right-Click > Save Link As to save it to a different folder.
    3) Reboot, and run the installer first thing.
    4) Make sure the update is installing to the proper \holdem manager folder


    *You can use the same code for 2 PC's, just choose the PC#2 slot when registering.
    *Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/
    *If you have any problems with either of the above, please email your details to fabio@holdemmanager.net.

  3. #3
    Junior Member
    Join Date
    Sep 2009
    Posts
    2

    Default

    Thanks for the reply, but I managed to fix it myself. Several months ago the "solution" to fixing freeze ups in the new FTP client was to uncheck automatically detect settings in the LAN configuration wizard in XP. This apparently (eventually) broke several things for me, gmail notifier, IE, and then HEM yesterday. Undoing this fixed all of those.

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