Answers to your questions Fozzy

[kcarney8]

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09 beta 34

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

Trying to play on both Stars and Full Tilt, HUD is working Stars but not Full Tilt

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?

Yes

5a) Do they import if you create a new database?

Didnt do

6) Have You Tried the Table Finder and did it work?

No

7) If you open the HH are they written in English?

yes

8) If your using Vista have you UAC disabled?

Yes

9) Have you attached the holdemmanager.config file?

Wasn't sure what to do here so Ill copy/paste it

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<setting name="ConnectionString">SERVER=127.0.0.1;PORT=5432;UID=postgres;PWD=poker</setting>
<setting name="CurrentDatabase">kcarney8</setting>
<setting name="CurrentReportFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentSessionFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,False
</setting>
<setting name="CurrentHandsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentGraphsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentVsPlayerFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPreflopFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentResultsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPlayerID">9</setting>
<setting name="DateRangeReport">AllHands</setting>
<setting name="DateRangeHands">AllHands</setting>
<setting name="DateRangeGraphs">AllHands</setting>
<setting name="DateRangePreflop">AllHands</setting>
<setting name="DateRangeSession">AllHands</setting>
<setting name="DateRangevsPlayer">AllHands</setting>
<setting name="DateRangeResults">AllHands</setting>
<setting name="LastReport"></setting>
<setting name="AutoImportFolderList">C:\Users\Owner\Desktop\Poker Stars,True,True,C:\HMArchive
C:\Users\Owner\Desktop\Full Tilt,True,True,C:\HMArchive
</setting>
<setting name="LastArchiveFolder">C:\HMArchive</setting>
<setting name="LastImportFolder">C:\Users\Owner\Desktop\82809\</setting>
<setting name="LastImportFileFolder">C:\Users\Owner\Desktop\Full Tilt\kcarney8</setting>
<setting name="LastOmahaFilter"></setting>
<setting name="MinimizeToSystemTray">False</setting>
<setting name="PlayerNumberFilter">2:2,10
3:2,10
4:2,10
5:2,10
6:2,10
7:2,10
8:2,10
9:2,10
10:2,10</setting>
<setting name="InsertStandardizedHandHistory">False</setting>
<setting name="ObservedHandHistorySettings">NONE,3.00,False,True,6.00,False,True,3.00,600,False,True,6.00,600,False,True</setting>
<setting name="AutoApplyFilterChangesToAllTabs">False</setting>
<setting name="AutoImportHelpShown">False</setting>
<setting name="AutoImportTimerDuration">5</setting>
<setting name="HUDDateFilter">12</setting>
<setting name="GroupImportArchiveByDay">True</setting>
<setting name="SessionTimeoutDuration">30</setting>
<setting name="HUDIncludeOtherLimits">True</setting>
<setting name="WilliamHillAlternateDateFormat">False</setting>
<setting name="LaunchHUDWithAutoImport">True</setting>
<setting name="DisableHUDStatsWhenNoHero">False</setting>
<setting name="HeroPlayerIDs">9,1453</setting>
<setting name="GraphShowdownWinnings">False,Blue,1,Solid</setting>
<setting name="GraphWinnings">True,DarkGreen,2,Solid</setting>
<setting name="UseGraphicalCards">True</setting>
<setting name="GraphAllInEv">True,DarkGreen,1,Dash</setting>
<setting name="GraphNonShowdownWinnings">False,Red,1,Solid</setting>
<setting name="GraphRakeback">False,DarkBlue,1,Solid</setting>
<setting name="AutoRefreshCurrentTabDuration">0</setting>
<setting name="AutoCloseTableManager">True</setting>
<setting name="AutoRefreshReportsOnChange">True</setting>
<setting name="LogDatabaseCommands">False</setting>
<setting name="SolidGraph">False</setting>
<setting name="ShowWinningRowColors">True</setting>
<setting name="CheckForUpdates">True</setting>
<setting name="PlayerSummaryView">Tourney,NL|PL|LIM,$0.05/0.1 NL,2,10,01/01/2000,01/01/2020,1,0,100,False,Default Stats</setting>
<setting name="HoldemManagerPosition">Minimized,0,0,1242,738</setting>
<setting name="OngameDBDelay">30</setting>
<setting name="HandsSectionFields">HandTimeStamp,StakesBlinds,HoleCards,PreflopPlayerAction,FlopCards,FlopPlayerAction,TurnCard,TurnPlayerAction,RiverCard,RiverPlayerAction,NetAmountWon,NetBBsWon,EVDifference,ICMDifference,PositionType,PreflopActionFaced,PreflopVPIPPFR,AllInStreet,EVEquity,WinnerName,WinnerCards,WinnerWon</setting>
<setting name="ReplayerSettings">3,True,True,True,True</setting>
<setting name="AutoRateSelectSettings">1,0,0</setting>
<setting name="SeatingSetting">0</setting>
<setting name="ReplayerSkinToUse">Default Skin</setting>
<setting name="MyDayStartsAt">0:00:00</setting>
<setting name="HandRangeSettings">0,True,True</setting>
<setting name="DailyCompiledStats">True</setting>
<setting name="PromptsShown">WinnerDetailsInHands,</setting>
<setting name="HiddenTabs"></setting>
<setting name="ArchiveHandTime">15</setting>
<setting name="SelectedPokerGameTypeIndex">0</setting>
<setting name="DefaultTourneyTotalBuyin">11</setting>
<setting name="DefaultTourneyRake">1</setting>
<setting name="EnableAutoRate">False</setting>
<setting name="EnableAutoRateInReplayer">True</setting>
<setting name="VsPlayerMinBBs">20</setting>
<setting name="TourneyResultSettings">0,10000,2,40000,0,0,0,0</setting>
</configuration>

[fozzy71]

.......
5a) Do they import if you create a new database?

Didnt do

Please try a new DB for a quick test.

*Try creating a new DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afm....aspx?faqid=21

6) Have You Tried the Table Finder and did it work?

No

No it didn't work, or no you didn't try?

Try it if you haven't yet: http://www.holdemmanager.net/faq/afm....aspx?faqid=54



If you still arent getting HUD Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. Download the www.Teamviewer.com Quick Support Module. It does not need to be installed, as it can run directly from your Desktop/Directory. Please let me know what time zone you are in and what time/days are convenient for you.