************Poker Stars Update Fix*************** - Page 3
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  1. #21
    HM Support netsrak's Avatar
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    Prefetch is broken with the stars update. We will release another update fixing it soon

  2. #22
    Member
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    Sep 2010
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    31

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    The problem Im having is weird. Yes I have updated to the latest version.

    I play HU SnGs and the results register fine. Except during autoimport I can only see the completed number of tournies, not the ongoing ones. And also the time does not register att all in the columns, it says 0.00 but I still se timesstamps in the handhistory. And the EV also does not register. When I browse the individual tournies I see a calculation but the result in the column still says 0.00 there too?

  3. #23
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    Ok I started a new database after a restart of the entire system and imported the hands there again, now the times and EV work.
    BUT how do I get this new info into my old database? Can someone walk me through that step by step, is it even possible?

  4. #24
    HM Support netsrak's Avatar
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    Please try the following: identify the missing handhistory and optional summary files, they are either located in the stars handhistory and tourney summary folder or in the Holdemmanager archive folder (subfolders organized by year\month\day).
    Copy those files to a different folder and import them to your original database via import file/folder.

  5. #25
    Junior Member
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    Jul 2010
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    Done this and no change. The license key for Holdem Manager still says it is disabled on My Account page.

    Edit - now fixed. tried using the license key for Omaha upgrade instead of the original HEM one and it worked
    Last edited by Eboractos; 01-10-2012 at 09:03 AM. Reason: Now fixed

  6. #26
    Member
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    Default Same problem here

    Quote Originally Posted by Chifo View Post
    Fixed
    I have the same problem as Chifo. I updated HM and then I couldnt activate the license. I had HM Small Stakes and later I added the Omaha version. I tried reseting the Key on my account, by that button doesn't work for me. It does not reset my license. Could you please help me? Here I post the details:


    License Failure Details
    --------------------------------------------------
    1/10/2012 1:46:23 PM
    c2
    --------------------------------------------------

    A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

    DETAILS

    No licenses found in the suggestion cache.

    No compiled licenses found.

    No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

    Could not validate license "Small Stakes Edition (xxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Cannot validate license at server.
    Could not perform validation request: VALIDATE.

    Stopped looking for additional licenses.

    System Info
    --------------------------------------------------

    Timestamp: 2012-01-10T13:46:23 / 2012-01-10T14:46:23
    Entry Assembly: HoldemManager, Version=1.11.5.6029, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
    Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
    OS Version: 6.1.7600.0
    CLR Version: 2.0.50727.4961
    Process Bitness: 32-bit
    Culture: en-US / es-ES
    Encoding: Europeo occidental (Windows)
    IIS Available: True
    Machine Code: 3F3F1-58HFL-FMV47-P3TVD-UTAUF

    Assemblies
    --------------------------------------------------

    Accessibility *
    2.0.0.0 / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

    DeployLX.Licensing.v3 *
    3.2.2000.0 / 3.2 R 3813 for .NET 2.0
    C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 *
    8.3.0.0 / 8.3.0.0 for .NET
    C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HoldemManager *
    1.11.5.6029 / 1.11.5.6029 for .NET
    C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

    mscorlib
    2.0.0.0 / 2.0 R 4961 for .NET 2.0
    C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    mscorlib.resources
    2.0.0.0 / 2.0 R 4961 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)
    C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    System
    2.0.0.0 / 2.0 R 4957 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

    System.Configuration
    2.0.0.0 / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Drawing
    2.0.0.0 / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.resources
    2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
    C:\Windows\assembly\GAC_MSIL\System.resources\2.0. 0.0_es_b77a5c561934e089\System.resources.dll

    System.Web
    2.0.0.0 / 2.0 R 4955 for .NET 2.0
    C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

    System.Web.Services
    2.0.0.0 / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms
    2.0.0.0 / 2.0 R 4961 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Windows.Forms.resources
    2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
    C:\Windows\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_es_b77a5c561934e089\System.Windo ws.Forms.resources.dll

    System.Xml
    2.0.0.0 / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

    tsbemjjr *
    3.2.2000.0 / 2.0 R 4957 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)






    Thank you very much.

  7. #27
    Junior Member
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    Jan 2010
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    5

    Default

    I am still having a problem with getting the HUD up.

    Stars is saving the hand histories, and I have reimported all files from the month (they all show up as duplicates).

    Please advise me on the next course of action.

  8. #28
    Junior Member
    Join Date
    Jan 2012
    Posts
    5

    Default

    I'm still having the same problem as I had before installing new version. I try with ''auto-import'' and ''Import from folder'' but none of them works.

  9. #29
    Junior Member
    Join Date
    Jan 2010
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    Quote Originally Posted by averick View Post
    I am still having a problem with getting the HUD up.

    Stars is saving the hand histories, and I have reimported all files from the month (they all show up as duplicates).

    Please advise me on the next course of action.
    Working after a reboot, looking forward to prefetch being fixed in the next update.

  10. #30
    Junior Member
    Join Date
    May 2011
    Posts
    21

    Default

    Quote Originally Posted by Patvs View Post


    When it's making the update ignore any "not responding" message. The program will unfreeze after the database update.

    I've been viewing this blank box all day lol...how long should we leave it running for to update? Not getting a "not responding" msg, but when I right click to close, it says "prog not responding"....

    Thanks

    fyi, in case it makes a difference, I have HEM1 and have dl version 1.12.09
    Last edited by pkrbadgirl; 01-10-2012 at 02:25 PM.

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