App (only) sometimes asks me to login in order to run HM Sync
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  1. #1
    HM2 Shark Tank Member
    Join Date
    Nov 2011
    Posts
    49

    Default App (only) sometimes asks me to login in order to run HM Sync

    This doesn't happen all the time - which is why I think it is a bug rather than something I am doing wrong or differently sometimes.

    Why I run HM Sync sometimes I am told I need to enter my password in the settings window. When I try and do this I am told I didn't login to my HEM account, so I then have to enter my email address and password into another pop-up before I can save my password in the settings window.

    I synch between two PCs fairly frequently and this seems to happen about 1 in 5 times.

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Please login via Settings > HM.com Website Login before attempting to sync.

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