Hands not appearing
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  1. #1
    Junior Member
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    Default Hands not appearing

    I think this is just something I don't understand with the software but...

    Under cash games > reports > overall, it lists me as having played 4557 hands and then when I go into players > run reports it lists me as having played 6065. The 6065 is closer to being correct, but I can't see anywhere that I go on under cash games to let me see the missing hands.

    On top of this when I look at the profit for 6065 hand's it's incorrect and I can't figure out why.

    I am playing on ladbrokes.

    Cheers

  2. #2
    [Former] HM Support fabio's Avatar
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    Default

    Under Reports, click on Filters and clear, then hit refresh. Should solve the problem

  3. #3
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    Default

    No luck, they still aren't appearing

  4. #4
    [Former] HM Support fabio's Avatar
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    Do you have any errors in your Importing/Logs folder?

  5. #5
    Junior Member
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    Default

    Are these of any help? There are more but it won't let me upload them because the files are too big.

  6. #6
    Tech Support Manager morny's Avatar
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    Can you email the original hands to me at morny@holdemmanager.net and a link to this thread
    --------------------------------------------------------------------------------------------------------------------
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  7. #7
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    Default

    I've sent them.

    thanks

  8. #8
    Junior Member
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    Default

    Any progress on this?

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