3 bugs: 0/6 opponents, not all stats showing, vanishing stats

[tkdkillermiller]

I have a few problems that started occurring one day, perhaps related to one another as they all started happening around the same time; I hadn't changed a thing though.

1) The Table Manager will for some tables show 0/6 players. For other tables (while multi-tabling) it shows 6/6, etc, as it should. For the 0/6 tables, the HUD is not there.

2) Sometimes the HUD disappears on a table, and I will grab the title bar of the table window and move it any amount and the HUD reappears. This does not work for the tables that show 0/6 players though; only for those tables where the HUD mid-game disappears.

3) I have the HUD showing how many hands I've seen for each opponent; it isn't changing anymore. Most opponents it shows 7 hands and that's where it stays.

Please help me out if you can. Thanks much.
Matt

[fozzy71]

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174.

[tkdkillermiller]

1) What version of Holdem Manager are you using?
Professional 1.09 Beta 24
If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site?
Full Tilt only.
b. Have you clicked on the Start Auto Import button?
Yes.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
Did it.
4) Check to see if the hand histories are showing up in the correct folder.
Yes.
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.
HEM says C:\ProgramFiles\FullTiltPoker\HandHistory\tkdkille rmiller + subfolders
FullTilt says C:\ProgramFiles\FullTiltPoker\HandHistory\
Is that normal? It should be, it used to work fine and I know I had set it up correctly to start with.
While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
Yes, they are showing up.
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\ProgramFiles\FullTiltPoker\HandHistory\tkdkille rmiller
4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.
Yes.
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
Yes.
5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
not applicable
6) Have you tried the Table Finder and did it work?
Yes, except for when it shows 0/6 players at the table.
7) If you open the hand history files, are they written in English? Note that they should be.
Yes.
8) Make sure UAC is disabled and unselect it and restart if it is.
It is.
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
(I'll do this shortly; I'm on a different computer.)
If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[tkdkillermiller]

Here's the config file if I attached it correctly.

[fozzy71]

......
6) Have you tried the Table Finder and did it work?
Yes, except for when it shows 0/6 players at the table.

You are referring tot he Table Manager not the Table Finder - http://www.holdemmanager.net/faq/afm....aspx?faqid=54

7) If you open the hand history files, are they written in English? Note that they should be.
Yes....

See if this helps at all:

1) Close your poker client(s), then close HM and the Table Manager.
2) Open your poker site HH folder and 'Cut' any HH files in there, and 'Paste' them into your \HMArchive folder, and/or a new folder on your desktop, so you can try to manually import them again.
3) Restart HM > Import From Folder > point to your desktop folder.
4) After it is done, you will want to copy the files in the folder on the desktop to your \HMArchive folder.
5) HM doesn't move HHs when you use the Import From Folder option, like it does for auto import.


Hands are recently getting stuck in FTP for some people.

Change your Options > Misc Options > Change Archive Duration > from 15 down to 5.

Try to make sure you close FTP before you close HM, to help make sure it archives properly.


If none of that helps, please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.