god hm2 is so painfully buggy

[jagga7]

How long does it take for the hud to come up? it jst keeps saying waiting for hands? When it was working before mucked cards dont show either. Any ideas why?

[jagga7]

oh yeh also tournament results dont track properly either

[jagga7]

Its such a piece of shit software it jst crashed everything while im playing

are refunds possible???

[KlaSun]

I can't believe the software was released in the state it is in. I could barely get import to work, there's bugs everywhere, I won't even start listing them because there's seriously multiple anywhere you click.

Performance is awful, mine keeps crashing and it takes forever to load anything.

[udbrky]

Use one thread for your posts. Going back and forth creates delays.

I cannot find any emails or crash logs you sent in with this email address. Give us crash logs and we can find the reason it crashes.


Where is:
My log file
7: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: How to show hidden files in Windows 7
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: Microsoft Corporation

[piet51]

I like to see a poll where people can give their vote on "Are u happy with HM2 right now and do u think HM2 is end-user ready "
Where , on this forum , I can make such a poll

Piet

[Barlin63]

It is painfully buggy and so slow.. I had a meeting with Chris Udbrky which I appreciated much but because he had no mic I had to type all the bugs I have found in Skype(!). I have stopped bashing the development team because it will change nothing but I was amazed that there are so many bugs they cannot reproduce or are not even aware of. All the time we need to send log files etc but I would suggest that they start playing on real tables themselves.

It is not tested or at least not that good (No bonus for the test team) and is too slow to work with. This together with the cultural issues (dates does not sort, hands are in random order) it is impossible to analyse your tourneys in a proper way. The HUD looks nice and seems to work but I would not recommend this product right now to anyone. It is a waste of money.

[morny]

This is mostly a copy and paste from the other thread because a few of the people that posted there also posted here and the concerns were the same:

Thanks for the feedback guys, were not putting our heads in the sand and denying there isnt still some bugs out there, we just released another version now with over 50 updates/fixes/features in the releases forum, were continuing to quickly solve any remaining bugs and im not trying to downplay issues people are having but it would be really helpful to start a new thread with a list of the issues affecting you. A lot of the issues i see mentioned are bugs that have been since fixed or issues specific to your configuration that can cause the problem and may not be a bug.

Once you list out the bugs we can get them tested, documented and fixed quickly. Feel free to email me on pmorny@holdemmanager.com and ill work with you personally on those bugs or you can use the support system here or via email.

We fixed an issue with tournaments not updating and its available in the new internal release in the releases forum, that was a nasty bug to track down for our devs and was obviously creating a headache because people thought it just wasnt updating tournaments when in fact it was a refresh issue. Anyway i can understand everyones frustration and hopefully over the coming days and weeks we can show you how committed we are to solving everyone's issues quickly.

This was a complete re-write from HM1 and the reason we choose that route was there was so many things people wanted that HM1 didnt have the capacity to do but once we get these remaining issues sorted the sky is the limit with what HM2 can do and i think people will really appreciate that. I also realize that some people dont want all the fancy bells and whistles and right now our focus is completely on making things completely solid with all the functionality that HM1 had and a lot more and then build from there.

[denetomtom]

Thanks for the update Morny Im sure we all do appreciate the hard work behind the scenes it just gets a little fustrating sometimes.

Anyway good work

[Barlin63]

Morny,

Thanks for the update and I guess we all appreciate the hard work and the effort the team puts in HM2. Please do a search on my name and you will find the most painful bugs on a plate. The speed (or lack of) combined with the cultural issues (should be nr 1 prio) makes it almost impossible to work with because the grid goes wild after every edit action. I had a type call with Chris and he noted most of the issues I have so I expect that these are passed to the development team.

This is exactly why I asked for a (not so limited) bug/issue list so that we can see what you are working on so that we hold our horses for a while. Please publish a complete issue list with the priority state so that we don't have to send and resend our issues over and over again. I guess that after all we have been through you owe us that at least.