PostgreSQL starting error
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Nov 2011
    Posts
    1

    Default PostgreSQL starting error

    Hi,
    I just downloaded Holdem manager and when i open the program it says can not connect to postgresSLQ.
    When i click next it says enter your postgreSQL info and click retry connection. The error i am getting says: we were unable to reset your password. If anyone could help me with my problem that would be great thank you.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Turn on the secondary Logon. The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.



    Try manually installing PostgreSQL with the installer from PostgreSQL: The world's most advanced open source database
    Read: http://faq.holdemmanager.com/questio...tallPostgreSQL

    ---
    If that doesn't resolve it go over the list below:

    If your windows user name has any unique 'cyrillic characters' you will need to create a new windows user and install postgresql under that user. Then you can delete the windows user once it is working.


    Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and name it 'temporary'.


    Log in to the new 'temporary' windows user account, and install postgresql using our combo installer:


    *Please update to the latest version - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe


    1) Uninstall PostgreSQL from the Windows Control Panel.
    2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe


    Once PostgreSQL has been installed successfully you can switch back to your normal windows user account and delete the 'temporary' user from the Control Panel > User Accounts.




    *If the steps above are not the solution:


    This is usually a firewall or windows update issue.


    Which Operating System, Firewall, and Anti-Virus are you using?




    Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
    5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Free Antivirus for Windows


    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


    The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.




    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questio...ender+Problems




    1) Uninstall PostgreSQL from the Windows Control Panel.
    2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe


    If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:


    1) Uninstall PostgreSQL from the Windows Control Panel.
    2) run the command - start > programs > accessories > command prompt > right-click > run as administrator


    net user postgres /delete


    4) reboot.
    5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe


    Install it to a new path such as C:\PostgreSQL\8.3 instead of the default installation path.

    )
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Error when starting HM
    By ho de in forum Manager General
    Replies: 1
    Last Post: 03-05-2011, 04:15 PM
  2. Postgresql service not starting with
    By Mrlogi in forum Manager General
    Replies: 9
    Last Post: 09-11-2010, 07:34 AM
  3. Postgresql not starting- all instructions followed
    By Khiiniau in forum Manager General
    Replies: 4
    Last Post: 02-14-2010, 02:25 PM
  4. Error when starting HEM
    By UnitedAs1 in forum Manager General
    Replies: 1
    Last Post: 10-29-2009, 08:00 PM
  5. problem starting HEM - postgreSQL?
    By conormce in forum Manager General
    Replies: 3
    Last Post: 07-18-2009, 12:17 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •