HEM crashed at start, now offering sending a report and after that shuts down...
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  1. #1
    Junior Member
    Join Date
    Nov 2011
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    16

    Default HEM crashed at start, now offering sending a report and after that shuts down...

    dear hem-ppl,
    i upgraded to HEM2 and after working okay for a week or so it crashed my computer when hem2 started today. i was getting a bluescreen and then my system restarted automatically. now when i tried to start hem2 again, it offered me to send an error report which i accepted. the program then automatically closed itself. when i restart now, the same happens: an offer to send that darn report and whatever i choose, the startup of the prog interrupts and so i cannot use it....

    please help me out here as i am - as u can imagine - relying on this prog pretty much... :-/

    thanks a lot folks and with best regards
    moto

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Please attach a log file here.

    Where is my log file?

    7: C:\Users\{username}\AppData\Roaming\HoldemManager\

    Showing hidden files: How to show hidden files in Windows 7

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

    Showing hidden files: Microsoft Corporation

  3. #3
    Junior Member
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    Nov 2011
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    16

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please delete the holdemmanager.config file in
    7: C:\Users\username\AppData\Roaming\HoldemManager\
    Showing hidden files and unhide system files: How to show hidden files in Windows 7
    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    Showing hidden files and unhide system files: Microsoft Corporation
    uninstall, reinstall

    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Thank you

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