NoteCaddy hangs while processing

[MikeDe]

Latest HM2 build.
NC tries to process the database, but always hangs on one hand, lets say, 293011 of 294981
Is there a way to skip this hand?
I had absolutely the same problem on my other PC and was able to solve it by deleting all notes and recreating them, but also on the other PC I had to restart it many many times, and at the end the performance was awful, about 1-2h/sec in best case.
But i am pretty sure there MUST be other solution to bring your definitely not a cheapest program to work as expected.

[sreticentv]

if you used the beta, there may be no option but to reset and recreate. I'm not clear on what the reason was why you had to restart it many times though. You can also try going to file->settings and increasing the thread count.

Also, you may want to send a verbose log to support. The problem is that it's not in the latest hm2 build. What you can do is download the latest notecaddy build at http://www.assaultware.com/NoteCaddy.latest.zip

Make sure hm2 is closed then copy paste the zip file's contents into C:\Program Files (x86)\Holdem Manager 2

Then follow these instructions How to make a log and send it to support but make sure to select the verbose options in NC settings

[MikeDe]

I have downloaded a latest version and enabled verbose logging.
I think I've found an error - from my point of view it may be caused non standard characters used in one player's name - PIRAAÑA
But, I think it would be useful in future builds to perform some kind of internal health check by database processing with ability to skip a hand in case of error.
I'll send you an error log.

[MikeDe]

BTW
Windows application event log is full of those errors

Protokollname: Application
Quelle: PostgreSQL
Datum: 12.11.2011 22:28:32
Ereignis-ID: 0
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: Zaec-PC
Beschreibung:
2011-11-12 22:28:32 CETERROR: prepared statement "insertplayer" already exists
2011-11-12 22:28:32 CETSTATEMENT: PREPARE INSERTPLAYER (text,smallint,integer,integer,smallint) AS Insert into players (playername,pokersite_id,cashhands,tourneyhands,op timizationstatus) values ($1,$2,$3,$4,$5) RETURNING player_id;

PREPARE CSUpdate (integer,integer,smallint,smallint,smallint,intege r,
integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer)
as
Update CompiledPlayerResults set totalhands = totalhands + $6
, TotalAmountWonincents = TotalAmountWonincents + $7
, TotalRakeincents = TotalRakeincents + $8
, TotalBBsWon = TotalBBsWon + $9
, VPIPHands = VPIPHands + $10
, PFRHands = PFRHands + $11
, CouldColdCall = CouldColdCall + $12
, DidColdCall = DidColdCall + $13
, CouldThreeBet = CouldThreeBet + $14
, DidThreeBet = DidThreeBet + $15
, CouldSqueeze = CouldSqueeze + $16
, DidSqueeze = DidSqueeze + $17
, FacingTwoPreflopRaisers = FacingTwoPreflopRaisers + $18
, CalledTwoPreflopRaisers = CalledTwoPreflopRaisers + $19
, RaisedTwoPreflopRaisers = RaisedTwoPreflopRaisers + $20
, SmallBlindStealAttempted = SmallBlindStealAttempted + $21
, SmallBlindStealDefended = SmallBlindStealDefended + $22
, SmallBlindStealReraised = SmallBlindStealReraised + $23
, BigBlindStealAttempted = BigBlindStealAttempted + $24
, BigBlindStealDefended = BigBlindStealDefended + $25
, BigBlindStealReraised = BigBlindStealReraised + $26
, SawNonSmallShowdown = SawNonSmallShowdown + $27
, WonNonSmallShowdown = WonNonSmallShowdown + $28
, SawLargeShowdown = SawLargeShowdown + $29
, WonLargeShowdown = WonLargeShowdown + $30
, SawNonSmallShowdownLimpedFlop = SawNonSmallShowdownLimpedFlop + $31
, WonNonSmallShowdownLimpedFlop = WonNonSmallShowdownLimpedFlop + $32
, SawLargeShowdownLimpedFlop = SawLargeShowdownLimpedFlop + $33
, WonLargeShowdownLimpedFlop = WonLargeShowdownLimpedFlop + $34
, WonHand = WonHand + $35
, WonHandWhenSawFlop = WonHandWhenSawFlop + $36
, WonHandWhenSawTurn = WonHandWhenSawTurn + $37
, WonHandWhenSawRiver = WonHandWhenSawRiver + $38
, FacedThreeBetPreflop = FacedThreeBetPreflop + $39
, FoldedToThreeBetPreflop = FoldedToThreeBetPreflop + $40
, CalledThreeBetPreflop = CalledThreeBetPreflop + $41
, RaisedThreeBetPreflop = RaisedThreeBetPreflop + $42
, FacedFourBetPreflop = FacedFourBetPreflop + $43
, FoldedToFourBetPreflop = FoldedToFourBetPreflop + $44
, CalledFourBetPreflop = CalledFourBetPreflop + $45
, RaisedFourBetPreflop = RaisedFourBetPreflop + $46
, TurnFoldIPPassOnFlopCB = TurnFoldIPPassOnFlopCB + $47
, TurnCallIPPassOnFlopCB = TurnCallIPPassOnFlopCB + $48
, TurnRaiseIPPassOnFlopCB = TurnRaiseIPPassOnFlopCB + $49
, RiverFoldIPPassOnTurnCB = RiverFoldIPPassOnTurnCB + $50
, RiverCallIPPassOnTurnCB = RiverCallIPPassOnTurnCB + $51
, RiverRaiseIPPassOnTurnCB = RiverRaiseIPPassOnTurnCB + $52
, SawFlop = SawFlop + $53
, SawShowdown = SawShowdown + $54
, WonShowdown = WonShowdown + $55
, TotalBets = TotalBets + $56
, TotalCalls = TotalCalls + $57
, FlopContinuationBetPossible = FlopContinuationBetPossible + $58
, FlopContinuationBetMade = FlopContinuationBetMade + $59
, TurnContinuationBetPossible = TurnContinuationBetPossible + $60
, TurnContinuationBetMade = TurnContinuationBetMade + $61
, RiverContinuationBetPossible = RiverContinuationBetPossible + $62
, RiverContinuationBetMade = RiverContinuationBetMade + $63
, FacingFlopContinuationBet = FacingFlopContinuationBet + $64
, FoldedToFlopContinuationBet = FoldedToFlopContinuationBet + $65
, CalledFlopContinuationBet = CalledFlopContinuationBet + $66
, RaisedFlopContinuationBet = RaisedFlopContinuationBet + $67
, FacingTurnContinuationBet = FacingTurnContinuationBet + $68
, FoldedToTurnContinuationBet = FoldedToTurnContinuationBet + $69
, CalledTurnContinuationBet = CalledTurnContinuationBet + $70
, RaisedTurnContinuationBet = RaisedTurnContinuationBet + $71
, FacingRiverContinuationBet = FacingRiverContinuationBet + $72
, FoldedToRiverContinuationBet = FoldedToRiverContinuationBet + $73
, CalledRiverContinuationBet = CalledRiverContinuationBet + $74
, RaisedRiverContinuationBet = RaisedRiverContinuationBet + $75
, TotalPostFlopStreetsSeen = TotalPostFlopStreetsSeen + $76
, totalaggressivepostflopstreetsseen = totalaggressivepostflopstreetsseen + $77
where compiledplayerresults_id = (select compiledplayerresults_id from compiledplayerresults where player_id = $1
and playedyearandmonth = $2
and numberofplayers = $3
and gametype_id = $4
and bbgroup_id = $5 limit 1);

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="PostgreSQL" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-12T21:28:32.000000000Z" />
<EventRecordID>17455</EventRecordID>
<Channel>Application</Channel>
<Computer>Zaec-PC</Computer>
<Security />
</System>
<EventData>
<Data>2011-11-12 22:28:32 CETERROR: prepared statement "insertplayer" already exists
2011-11-12 22:28:32 CETSTATEMENT: PREPARE INSERTPLAYER (text,smallint,integer,integer,smallint) AS Insert into players (playername,pokersite_id,cashhands,tourneyhands,op timizationstatus) values ($1,$2,$3,$4,$5) RETURNING player_id;

PREPARE CSUpdate (integer,integer,smallint,smallint,smallint,intege r,
integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer,integer,integer,integer,
integer,integer)
as
Update CompiledPlayerResults set totalhands = totalhands + $6
, TotalAmountWonincents = TotalAmountWonincents + $7
, TotalRakeincents = TotalRakeincents + $8
, TotalBBsWon = TotalBBsWon + $9
, VPIPHands = VPIPHands + $10
, PFRHands = PFRHands + $11
, CouldColdCall = CouldColdCall + $12
, DidColdCall = DidColdCall + $13
, CouldThreeBet = CouldThreeBet + $14
, DidThreeBet = DidThreeBet + $15
, CouldSqueeze = CouldSqueeze + $16
, DidSqueeze = DidSqueeze + $17
, FacingTwoPreflopRaisers = FacingTwoPreflopRaisers + $18
, CalledTwoPreflopRaisers = CalledTwoPreflopRaisers + $19
, RaisedTwoPreflopRaisers = RaisedTwoPreflopRaisers + $20
, SmallBlindStealAttempted = SmallBlindStealAttempted + $21
, SmallBlindStealDefended = SmallBlindStealDefended + $22
, SmallBlindStealReraised = SmallBlindStealReraised + $23
, BigBlindStealAttempted = BigBlindStealAttempted + $24
, BigBlindStealDefended = BigBlindStealDefended + $25
, BigBlindStealReraised = BigBlindStealReraised + $26
, SawNonSmallShowdown = SawNonSmallShowdown + $27
, WonNonSmallShowdown = WonNonSmallShowdown + $28
, SawLargeShowdown = SawLargeShowdown + $29
, WonLargeShowdown = WonLargeShowdown + $30
, SawNonSmallShowdownLimpedFlop = SawNonSmallShowdownLimpedFlop + $31
, WonNonSmallShowdownLimpedFlop = WonNonSmallShowdownLimpedFlop + $32
, SawLargeShowdownLimpedFlop = SawLargeShowdownLimpedFlop + $33
, WonLargeShowdownLimpedFlop = WonLargeShowdownLimpedFlop + $34
, WonHand = WonHand + $35
, WonHandWhenSawFlop = WonHandWhenSawFlop + $36
, WonHandWhenSawTurn = WonHandWhenSawTurn + $37
, WonHandWhenSawRiver = WonHandWhenSawRiver + $38
, FacedThreeBetPreflop = FacedThreeBetPreflop + $39
, FoldedToThreeBetPreflop = FoldedToThreeBetPreflop + $40
, CalledThreeBetPreflop = CalledThreeBetPreflop + $41
, RaisedThreeBetPreflop = RaisedThreeBetPreflop + $42
, FacedFourBetPreflop = FacedFourBetPreflop + $43
, FoldedToFourBetPreflop = FoldedToFourBetPreflop + $44
, CalledFourBetPreflop = CalledFourBetPreflop + $45
, RaisedFourBetPreflop = RaisedFourBetPreflop + $46
, TurnFoldIPPassOnFlopCB = TurnFoldIPPassOnFlopCB + $47
, TurnCallIPPassOnFlopCB = TurnCallIPPassOnFlopCB + $48
, TurnRaiseIPPassOnFlopCB = TurnRaiseIPPassOnFlopCB + $49
, RiverFoldIPPassOnTurnCB = RiverFoldIPPassOnTurnCB + $50
, RiverCallIPPassOnTurnCB = RiverCallIPPassOnTurnCB + $51
, RiverRaiseIPPassOnTurnCB = RiverRaiseIPPassOnTurnCB + $52
, SawFlop = SawFlop + $53
, SawShowdown = SawShowdown + $54
, WonShowdown = WonShowdown + $55
, TotalBets = TotalBets + $56
, TotalCalls = TotalCalls + $57
, FlopContinuationBetPossible = FlopContinuationBetPossible + $58
, FlopContinuationBetMade = FlopContinuationBetMade + $59
, TurnContinuationBetPossible = TurnContinuationBetPossible + $60
, TurnContinuationBetMade = TurnContinuationBetMade + $61
, RiverContinuationBetPossible = RiverContinuationBetPossible + $62
, RiverContinuationBetMade = RiverContinuationBetMade + $63
, FacingFlopContinuationBet = FacingFlopContinuationBet + $64
, FoldedToFlopContinuationBet = FoldedToFlopContinuationBet + $65
, CalledFlopContinuationBet = CalledFlopContinuationBet + $66
, RaisedFlopContinuationBet = RaisedFlopContinuationBet + $67
, FacingTurnContinuationBet = FacingTurnContinuationBet + $68
, FoldedToTurnContinuationBet = FoldedToTurnContinuationBet + $69
, CalledTurnContinuationBet = CalledTurnContinuationBet + $70
, RaisedTurnContinuationBet = RaisedTurnContinuationBet + $71
, FacingRiverContinuationBet = FacingRiverContinuationBet + $72
, FoldedToRiverContinuationBet = FoldedToRiverContinuationBet + $73
, CalledRiverContinuationBet = CalledRiverContinuationBet + $74
, RaisedRiverContinuationBet = RaisedRiverContinuationBet + $75
, TotalPostFlopStreetsSeen = TotalPostFlopStreetsSeen + $76
, totalaggressivepostflopstreetsseen = totalaggressivepostflopstreetsseen + $77
where compiledplayerresults_id = (select compiledplayerresults_id from compiledplayerresults where player_id = $1
and playedyearandmonth = $2
and numberofplayers = $3
and gametype_id = $4
and bbgroup_id = $5 limit 1);
</Data>
</EventData>
</Event>

[sreticentv]

hi Mike,

I analyzed your log and it looks to me like it's hanging for long time periods while NoteCaddy talks to SNG Wizard. Could you try setting the following note definitions as inactive?

WIZ-shove
WIZ-call

Then try processing notes. I don't think you'd need to reset here though but this could be it. As far as the event log, those are part of the hm2 import process so not related here. I have the same thing though.

[MikeDe]

Thanks.
Solved it already by recreating notes.
Set your definitions to false too, but later