I can't mark current hand
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  1. #1
    Member
    Join Date
    Nov 2010
    Posts
    58

    Default I can't mark current hand

    Hi.

    I have a problem with HEM1 when I try to mark the hand that I'm playing.
    When I mark the box for marking current hand (= mark this hand), HEM doesn't mark anything.

    Can you help me?

    I have HEM1 1.12.05 and win7 64bit. I play on pokerstars.it

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Which Firewall, and Anti-Virus are you using?



    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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