HEM freezes on the cash game, tourney, players tabs

[professorpain]

I used HEM for several months without problems. I could still use the import screen and run table manager but whenever I clicked on Cash Games or the other tabs, HEM would freeze and I would have to close it by pressing C+A+D.

I backed up my database and uninstalled both postgres and HEM. I did so through control panel/add remove programs. I also tried to delete the registry so that I could rid my computer completely of all traces of both programs in hopes of a clean start, although I don't think I managed to do so as I was not asked to reenter a HEM serial code upon re installation.

After reinstalling HEM and postgres and creating a new, empty database, I am still only able to access the import screen. I can import hands and run table manager but cannot click any other tables without HEM freezing.

Anti-Viruses are not an issue.

[netsrak]

You tell a long story without the relevant details...

Vista?

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afm...aspx?faqid=174

[professorpain]

My HUD works just fine, I just can't leave the import screen without my HEM freezing. I can import hands just fine too.

1.08.04

Windows XP

To be as clear as possible: When I click on Cash Games, Players or Tournaments HEM freezes. I can import hands and run table manager/HUD from the Import tab.

[netsrak]

Please update to the latest Beta to see if it makes a difference: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

[professorpain]

it did at first, but it reverted back to locking up again after an hour or two.

[netsrak]

Please post the answers to the questions in this FAQ to give us some more details about your system: http://www.holdemmanager.net/faq/afm...aspx?faqid=174

[professorpain]

There can be lots of reasons why your HUD doesn't work, but we need as much information as possible to be able to answer your question quickly, as doing this makes it easy for us to help you quicker.

My HUD works

1) What version of Holdem Manager are you using?

1.09 Beta 20
2) a. What poker site are you playing on and does the problem occur on more than one site?

There is no problem with my HUD

b. Have you clicked on the Start Auto Import button?

There is no problem with my HUD, but yes.

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

My HUD works

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

Hand histories show up and are auto-imported without any problems

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

I can import hand histories but cannot go to the Cash Games, Players, Tourney tabs

6) Have you tried the Table Finder and did it work?

If I click Table Scanner my HEM freezes up.

7) If you open the hand history files, are they written in English? Note that they should be.

English

8) Make sure UAC is disabled and unselect it and restart if it is.

Windows XP

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

Done.

[netsrak]

Which service pack level of XP?

Can you give me some details about your computer system please?

[professorpain]

service pack 3.

2gb Ram
250gb free
Intel Core 2 Quad CPU Q6600 @ 2.4GHZ

[netsrak]

Sorry i'm out of ideas.

Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.