HEM crash please help!

[Grindation]

a few days ago when i was playing i downloaded the latest version of hem while the old one was still running which must have caused it to crash.

it just gives error messages such as:

'Error creating stat ranges xml file: access to the path 'c:/program files (x86)/rvg software/holdem manager/config/statranges.xml' is denied.'

i had 2 people with IT backgrounds look at it and they couldn't help. one of them uninstalled postgresql and did not reinstall it leaving these new error messages.





i literally have no IT experience so i'd prefer skype/aim/teamviewer help rather than just a step by step guide.

thanks in advance.

[sideshow]

Hi,

Please send your log.txt file C:\Program Files\RVG Software\Holdem Manager\Logs to support@holdemmanager.net and a link to this thread.

Thanks

[Grindation]

can you please just team viewer the issue and help me fix it?

im sorry but im missing a lot of grind time. im literally toddler level with computers.. i don't even know what a log is. please can a mod contact me and help resolve the issue?

[sideshow]

Hi,

You installed the update without installing the full version first. Please first install this version and it should solve the problem:

http://rvgsoftware.fileburst.com/Hol...ager_Setup.exe

Any updates can then be done manually


P.s You are posting in the holdem manager 2 forums but it looks like it is a Holdem manager 1 problem is this correct.

if you are still haveing problems with postgres

This is usually a firewall or windows update issue and the following guide will help you to fix this problem.

Go to Start > Programs (or all programs) > PostgreSQL 8.x > choose Stop Service

Start > Programs (or all programs) > PostgreSQL 8.x and choose Start Service. This may take some time and a black dos window may appear while it’s starting. If it fails to start delete the C:\Program Files\postgresql\8.x\data\postmaster.pid file, if you see it. Do not delete any other files

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily – http://faq.holdemmanager.com/questio...ender+Problems - Windows Firewall / Defender Problems

If none of those worked Please reboot and try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questio...rt+PostgreSQL+ Can’t Connect / Failed to Start PostgreSQL
2) Reinstall the same version of postgresql, using the same \data folder – http://faq.holdemmanager.com/questio...abaseReinstall PostgreSQL Preserving Old Database

Failing that you will probably have to reinstall PostgreSQL completely and reimport your archived hands using these instructions. Once you do this you won’t have access to the hands in the old database but since you can’t connect to the database your already in that situation. In the case it’s not possible to reconnect you can either contact the PostgreSQL forums who may be able to help with advanced connection issues or you can reinstall. I’ve listed 3 PostgreSQL forums below
http://forums.devshed.com/postgresql-help-21/
http://old.nabble.com/PostgreSQL-f759.html
http://www.dbforums.com/postgresql/

1) Uninstall PostgreSQL via Control Panel > Programs & Features (Add/Remove Programs on XP).
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://rvgsoftware.fileburst.com/Hol...ager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

The secondary logon service is a standard windows service which is available on every windows computer and is required to be running to install PostgreSQL. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:

net user postgres /delete

Try installing this version of PostgreSQL – http://rvgsoftware.fileburst.com/Pos...3.9-v1.0.7.exe
If that also fails Please follow step A again and try this version
http://wwwmaster.postgresql.org/down...l-8.2.21-1.zip

If after you have done all this and you are still having issues then we will set up a team viewer session.

Thanks