Cant register license, any ideas?
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  1. #1
    Junior Member
    Join Date
    Nov 2011
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    1

    Default Cant register license, any ideas?

    I have just brought a license from your website for Holdem Manager 2.

    But im getting Errors Cconnecting to the server ...

    License Failure Details
    --------------------------------------------------
    03/11/2011 15:38:03
    SharedLicenseHelper
    --------------------------------------------------

    Errors connecting to the server.

    DETAILS

    Could not register license.
    Could not register with the server.
    The request failed with HTTP status 503: Service Unavailable. --> The request failed with HTTP status 503: Service Unavailable.

    I have uninstalled the software & turned my firewall off etc & also added the promgramme files to the exclusions list.

    Is the sever down?

    How do i register?


    Any help would be appreciated?

    Also is it a one time fee for the programme?

  2. #2
    Member
    Join Date
    Jan 2010
    Posts
    57

    Default

    Same here once again. This whole situation with the amount of bugs and unworking stuff is hilarious.

  3. #3
    HM Support sideshow's Avatar
    Join Date
    Aug 2011
    Posts
    2,605

    Default

    Hi,

    Please see this FAQ http://forums.holdemmanager.com/gene...ense-keys.html

    If this doesn't solve the issue Please

    Check your proxy settings
    http://hm2faq.holdemmanager.com/ques...+Manager#proxy - I Canít Activate & Register Holdem Manager (check the proxy settings)

    Thanks

  4. #4
    Member
    Join Date
    Jan 2010
    Posts
    57

    Default

    I've tried disabling my antivirus and it didn't help.

    Your link doesn't work just like any other stuff here.

    Also, I'm trying to reset my HM2 serial and it gives me two types of error.
    Last edited by darklingroom; 11-03-2011 at 01:06 PM.

  5. #5
    HM Support sideshow's Avatar
    Join Date
    Aug 2011
    Posts
    2,605

    Default

    Hi,

    If anybody continues to have registration issues, please send your Reg.log file from the C:\Users\YourName\AppData\Roaming\HoldemManager \Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'. Email this log file to hm2support@holdemmanager.com

    Thanks

  6. #6
    Member
    Join Date
    Jan 2010
    Posts
    57

    Default

    I did and just have recieved an answer. It's exactly letter-by-letter the same as you first answer.

  7. #7
    Member
    Join Date
    Oct 2011
    Posts
    36

    Default

    Looks like they don't have a solution ATM
    It's annoying.

  8. #8
    HM Support pjo336's Avatar
    Join Date
    Sep 2008
    Posts
    149

    Default

    Hello,

    Sorry for the inconvenience but this problem should be fixed now, please try again

  9. #9
    Junior Member
    Join Date
    Nov 2011
    Posts
    2

    Default

    Im still waitign fo a solution.
    It is really annoying, because i paid for a license and now HM2 is telling me that i dont have a proper license.
    Everything was fine during the registration, but after restart i have to choose trial because HM2 doesnt see my license. The thing with "autorization" by admin every time i start HM2 is annoying too.
    I sent to You my Reg.log, but i dont see anything exept that the HM2 doesnt recognize my licence file.
    I tried to reset my license... i tried with LicDebug... these things dont work!

    How come you are selling full version with so many bugs. Overall it will be a great software... but... it WILL be...

    Regards,
    Greguus

  10. #10
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,844

    Default

    This was down for a short time at this time, please try again.

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