Paypal not working for the HM2 purchase

[Sky]

I tried to buy the new Pro Combo: Omaha+Hold'em few minutes ago and I'm getting an error "Detailed Error Message: The totals of the cart item amounts do not match order amounts."
It probably has something to do with the discount of 75$ because I own the 1. version. Any idea how to solve this problem?

[piet51]

Sky , I have the same problem
their advise is , use another browser and/or clean your cookies

This is NOT helping btw,

Holdemmanager needs to solve this in their PayPal-form

It's not you doing something wrong

Piet

[Sky]

After it didn't work with opera, I've tried internet explorer with which I've got the same problem. I don't think it's a browser problem too, like I said before my guess is it has something to do with the discount and the way it changes the price.

[piet51]

I agree
now Holdemmanager needs to understand this too

thxx
Piet

[piet51]

Hm support claims it will be fixed within in 48 hours

Piet

[pjo336]

Hello, Paypal should now be working correctly. Please try again.

[Sky]

Thanks, it worked now.
I don't know whether it's something you should look into or not but the first page where you have to enter your paypal password was not encrypted although the next page where I had to enter the security code of my paypal token was properly secured it's not a normal behavior.

[fozzy71]

Thanks, it worked now.
I don't know whether it's something you should look into or not but the first page where you have to enter your paypal password was not encrypted although the next page where I had to enter the security code of my paypal token was properly secured it's not a normal behavior.

We have no control over paypal's encryption nor do we have a screen that takes paypals password for a customer. Can you please provide me a screen shot / URL?

If you are able to reproduce the problem, please email the screen shot, with a link to this thread and your forum name, to hm2support@holdemmanager.com

[Sky]

Here are the screenshots, you can forward them to your IT guys if it's something you can fix.



The second page is encrypted.

[morny]

Those web pages are on www.paypal.com so you'll need to contact Paypal about this. We just pass the variables to them like Price etc and once your on paypals site we dont have any control over what happens. Paypal are a reputable company so there is probably a good explanation but i would advise reporting the issue just to be sure