Betfair: Some SnG profits are recorded, some are not
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  1. #1
    Junior Member
    Join Date
    Feb 2009
    Posts
    20

    Default Betfair: Some SnG profits are recorded, some are not

    Hi Support,
    I'm having a problem with HEM and Betfair.
    It seems that some profits are being recognized as losses, for example I had a 1st in a 30man SnG yesterday with no win recognized and also a second placing on a 10 man SnG today that was recorded as a loss.
    The strange thing is a 3rd placing from today that registered as a profit.
    What could be happening here? I've had this problem for a while now and updated the release a few times but the same problem keeps occurring.

  2. #2
    Holdem Manager Support Sarek's Avatar
    Join Date
    May 2010
    Location
    Eridani 40
    Posts
    22,309

    Default

    Ongame don't writes this information in history file.
    So in some is wrong - edit tourney results manually.

  3. #3
    Member
    Join Date
    Sep 2011
    Posts
    34

    Default

    Also try updating it to the latest version.

    It sometimes help.

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