HM won't load the graph but will load reports

[regis49]

Today I noticed i have some unfinished tourneys and I decided to introduce the results manually since i knew them. After I edited the tournament finish flag, the tourneys from Data View completely disappeared. I am able to see the reports but I am not able to see anything related to the results tab


Things I tried:
-restarting HEM
-restarting the PC
-creating a new database and importing the hands (didnt work out,same issue)
-changing the player (from my username to a villain, still wasn't able to see the graph)

[Sarek]

Data view has 3 options:
to see all tourneys
to see finished
to see uncompleted

which you tried?

And set All games, All hands, Filter-clear (manually)

[regis49]

show all - all hands - clicked clear filter no results. thing is...i checked my hand history again now and the folder is empty. it would be sick if the program deleted i had more than a lot of tourneys in that database and never thought of backing it up

edit: i was wrong. it was filtered to limit games. however my hand history folder is still empty. if i try to play a tourney it saves it there so the path is correct. this means that all the tourneys played before are deleted.

while trying to repair i caused worse problems. i reinstalled postgreSQL and now when i turn on holdem manager it fails to connect to the server. if i try to connect to the server via pgAdmin it says

Server doesn't listen

The server doesn't accept connections: the connection library reports could not connect to server: Connection refused (0x0000027D/10061) Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 5432?

they give me some tips below on how to set the server to accept connections from any ip by editing the postgres.conf file - i did that and it still doesn't work.

HELP!

[Sarek]

1) all files are not deleted - they are moved to c:/hmarchive
for performance reason

[Sarek]

If you have Win7 (or Vista), consider the following:
1) PC name must be in English and "in one word" - requires reboot after changing.
2) The same for Windows user name. If not - create new Win user with EN name and reboot PC for this user when install Postgres. And he must have admin rights. After installation you can kill this new user - his mission is completed.
3) Secondary logon service must be set to "Autostart".
This is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services.
4) UAC = OFF ( How to Disable and Turn Off UAC in Windows 7 « My Digital Life )
5) Disable firewall and antivirus when installing Postgres and HM. Or uninstall them at all.
6) All installations must run "as admin" (by right-click on file). And do them as first thing after PC reboot.
7) If you want to change install path for Postgres (or to set non-default folder for database cluster) - download "standalone" installation file from Download PostgreSQL | EnterpriseDB
8) If your Windows is not in English - you have to install Postgres not in default folder in Program_Files. Create new (example: c:\postgresql) first and select it when install.
9) Install Postgres and HM separarelly, one after one. As admin. If HM (when runs for the 1st time) says "no database" - simply create it via DBControlpanel.
10) If Postgres install fails - after uninstalling don't forget to kill windows user named "postgres":
Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:
net user postgres /del
exactly as shown. You should get a confirmation if it was successful.
11) Run all pokerclients "as admin" too.

[regis49]

Thanks for your time Sarek! At times I wonder how you manage to help everybody. Thanks a lot, problem solved