Access to '...Command.dat' is denied
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  1. #1
    Junior Member
    Join Date
    Jun 2009
    Posts
    1

    Default Access to '...Command.dat' is denied

    When importing hands from UltimateBet, HEM stops after 5-10 hands. It through up the error dialog "Unhandled exception...." with the following: "Access to the path 'C:\Program Files\RVG Software\HoldemManager\Statis\Command.dat' is denied.

    I can exit and restart HEM and it will repeat this behavior.

    Any clues?

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and if the problem persists Can you follow these instructions:

    1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
    2) Uninstall HM via the Control Panel
    3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
    4) Reboot your computer
    5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
    8) Test if it for a while and see if it work
    9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
    10) Test if it works again for a while
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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