Holdem Manager won't start
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  1. #1
    Junior Member
    Join Date
    May 2009
    Posts
    22

    Default Holdem Manager won't start

    I get an error message which says "An error has occurred while loading the Prefs Files: Root element is missing". Can anyone help?

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,889

    Default

    Can you follow these instructions:

    1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
    2) Uninstall HM via the Control Panel
    3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
    4) Reboot your computer
    5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
    8) Test if it for a while and see if it work
    9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
    10) Test if it works again for a while
    --------------------------------------------------------------------------------------------------------------------
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  3. #3
    Junior Member
    Join Date
    May 2009
    Posts
    22

    Default

    Thanks all fixed.

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