HEM instantly closes upon startup - help!
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  1. #1
    Junior Member
    Join Date
    Aug 2011

    Default HEM instantly closes upon startup - help!

    Hey guys,

    I've been having this problem for about a week now, with no avail. I've browsed through numerous threads here with similar issues with no joy. Updated .NET, reinstalled HEM, reinstalled HEM on another hard drive, disabled Windows 7 updates (I think), restarted machine multiple times...

    I'm just not sure where to go from here. It's driving me somewhat crazy.

    Thanks in advance.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Which Firewall, and Anti-Virus are you using?
    Windows 7 is updated to Service Pack 1?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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