Table manager OK but hands not imported in 888 poker
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  1. #1
    Junior Member
    Join Date
    Sep 2010
    Location
    London (UK)
    Posts
    4

    Default Table manager OK but hands not imported in 888 poker

    Title says it all,

    the table manager picks up the tables but no hands are imported. Long time I had not played at 888 but have some old hands which imported ok a few months ago.

    What shall I do ? cheers.

  2. #2
    Junior Member
    Join Date
    Jan 2011
    Location
    LONDON U.K
    Posts
    18

    Default

    I'm on 888

    Lobby at the top Settings
    Then Game Settings

    Then tick Keep My Hand History in:

  3. #3
    Junior Member
    Join Date
    Sep 2010
    Location
    London (UK)
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    4

    Default

    ^^^ that's ticked :-(

  4. #4
    Junior Member
    Join Date
    Sep 2010
    Location
    London (UK)
    Posts
    4

    Default

    any other suggestion? I'm going nuts.

  5. #5
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Check the handhistory folder is the hands are actually being saved.

    If they are -but they're not imported into HoldemManager- create a new database.
    And double check your auto import settings.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Update your 888 client, update HM to 1.11.07b: http://www.holdemmanager.com/Downloads/HmUpdate.exe
    and check your auto-import settings.

    * Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

    * If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questio...esn't+Work

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