what's the problem?
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  1. #1
    Junior Member
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    Sep 2009
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    Default what's the problem?

    Hi all!! I had the sessions and graph screens with the same information, but the report screen have results completly different. All the screens had the same filters but the total hands are different and the $usd and the rest of the information too. I don't know what is happening.

    What can I do?

    Sorry about my bad English.
    Thanks in advance.

  2. #2
    HM Support Patvs's Avatar
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    Amsterdam, the Netherlands
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    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    Are you also playing on euro tables?
    Playing on which site?

    Try reimporting all the hands into a new database. Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
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    Sep 2009
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    Default

    Hi. I'm usually playing on euro tables and in Poker Heaven (Boss).

    I'd updated the last HM version and had already created a new database but how can I get to reimport all the hands?

    Thanks.

  4. #4
    Holdem Manager Support Sarek's Avatar
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    May 2010
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    Eridani 40
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    Default

    All original histories (and tourney summaries) are stored in archive.
    Default path is c:/hmarchive
    Simply use Import from folder button

  5. #5
    Junior Member
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    Sep 2009
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    Default

    Thank you very much. I got it. I have the new database but the program don't work well. The hands are the same now but the winnings are different. I don't know why?

  6. #6
    HM Support Patvs's Avatar
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    Default

    Reports screen can't convert the currency and thinks 1 euro = 1 dollar.

    Add EUR Won as a separate report stat.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
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    Sep 2009
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    Default

    Reports.jpgSessions.jpgGraphs.jpg

    Above you can see three screens of my HM. The first screen shows 9349 hands, the sessions shows 6954, and the last one shows 6950 hands played this month. As you can see another datas have different values on the three screens.
    Sometimes I open a table and start to play and the hud don't appear. Another times the hud is on my table but don't update (stop in the same hands).
    I'd updated my HM and had created a new database but my HM isn't working well.
    How can I do?
    Thanks in advance.

  8. #8
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    Create a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

    And reimport your handhistories.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Junior Member
    Join Date
    Sep 2009
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    Default

    Quote Originally Posted by Patvs View Post
    Add EUR Won as a separate report stat.
    I'd been looking for this stat, but I didn't find it!!!

  10. #10
    Holdem Manager Support Sarek's Avatar
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    May 2010
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    Eridani 40
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    Default

    Press green plus - this stat is in top left part of opened window

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