Problem with Alias
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  1. #1
    Junior Member
    Join Date
    May 2009
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    10

    Default Problem with Alias

    Hi,

    I have a problem regarding the Alias handling:

    I defined a new Alias. Then, having this new Alias selected, I attached 2 Players to it (same player, but from 2 poker sites, Full Tilt and Titan Poker). I wanted to see my personal results from both poker sites. Now here is the problem:

    If I select the Alias, it will show me only the stats from my Full Tilt user. I checked if the data was generally available and selected both users separately. In both cases I got the right data, but as soon as I select the Alias, I get only the data of the Full Tilt user. I saw this behaviour in the "preflop Cards" Tab.

    Is this a known behaviour?

    Hoping for help,
    Mike

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
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    20,888

    Default

    Try deleting the alias and re-adding it again after updating to this version http://www.holdemmanager.com/downloads/HmUpdate.exe and let me know if the problem persists
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  3. #3
    Junior Member
    Join Date
    May 2009
    Posts
    10

    Default

    Thanks for the answer, but I just updated my trial version to 1.08.03 the day before I installed the Alias, so that can't be the probelm i guess...

    Any other ideas?

  4. #4
    Tech Support Manager morny's Avatar
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    Jul 2008
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    Ireland
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    Default

    Did deleting it and re-adding it work?

    Can you also make sure uac is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and if the problem persists email me to arrange a suitable time to do a teamviewer session morny@holdemmanager.net
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  5. #5
    Junior Member
    Join Date
    May 2009
    Posts
    10

    Default

    I deleted the Alias and created it again. YES - Now it seems to work.

    Not sure what the problem was, but I guess I found it: I didn't setup any Hero names before defining Aliases. Propably that was the problem.

    Anyway, now it works, thanks.

    Mike

  6. #6
    Junior Member
    Join Date
    Jun 2009
    Posts
    18

    Default

    ^^ Thanks for the update, I was doing the same thing wrong. Fixed

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