Failed connection

[cabbie_007]

That looks right to me. I am going to close this old thread so people quit bumping it. If you are having connection issues, after the following steps, please start a new thread, or email support.


This is usually a firewall or windows update issue.

FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems

Please try following these FAQs, step by step:

1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL
2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database
3) Still Can't Connect to PosgreSQL? Try This! - Holdem Manager Forums

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
PHP Code:
net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

Done all this and even emailed support who sent me the same above after waiting nearly 24hrs

At my wits end

I have a product which I paid for and now can't use !

HEM pull your finger out and put this right for me ! HEM should be able to log into my computer and fix this error or at least update HEM with this fixed.

I feel totally let down by HEM

HELP !!!!!!!!!!!

[netsrak]

Please reply to the support mail and ask for a remote session.

[cabbie_007]

Ok will do

Thank you

[cabbie_007]

Sorry for being a bit strong but got no hair left lol

[cabbie_007]

Just to say Thanks to HEM Support to Fozzy & Patrick.

Had to Factory Restore PC but all working fine now.

Thanks for your time guys