Scheduled Maintenance of www.holdemmanager.com

[morny]

Hi,

We have scheduled maintenance on www.holdemmanager.com which could affect both the forums and HM2 licensing during this period, i dont have an accurate downtime but it could be several hours. If your using HM2 during this time i recommend not restarting it if possible as it may disable HM2 during the maintenance.

You may also experience downtime on the forums and delays with email inquiries, we apologize for the inconvenience.

Thanks
Holdem Mananager

[Taggi]

Should it also effect HM1? Because i cant start HM1 now that the site is down.

[blind squirrel]

n/m, sorry.

[fozzy71]

Should it also effect HM1? Because i cant start HM1 now that the site is down.

No, it should not affect the HM1 licenses, AFAIK.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com

If your Windows is hiding known file extensions the file will simply be called 'reg'.

[nicastri]

im having some trouble updating my hem1, every time i click on a link to update i get sent to a hem2 screen which says the system is updating...is this due to the maintenance or is there an issue

[fozzy71]

It is due to the maintenance.

The site should be back up and HM2 live within a couple of hours.

[drzen]

Is HMSync down? I was able to register my new copy of HM2 no problem, and imported my hands, didn't seem to be a problem, but I can't access HMSync. There's a notice saying it will be down Nov 1 - Nov 2 but no further details. I'm gagging to use it!

[bestofparis]

Hello,
i'm from France, i don't speak a very good english, so excuse my language.

When i open HM2, "this beta version has expired"
"OK"
i register my copy of HM2.
for the serial number, i tape my code of HM2beta. i only have this one.
"Register"
"A valid licence for HM was not found. HM will now exit"
or
"Errors while registering with server. Retry or if problems persist please contact customer service"

i buy HM1 after the 1st may 2011,
HM1 works good

what should i do for HM2 works good?

thank you.

[fozzy71]

Is HMSync down? I was able to register my new copy of HM2 no problem, and imported my hands, didn't seem to be a problem, but I can't access HMSync. There's a notice saying it will be down Nov 1 - Nov 2 but no further details. I'm gagging to use it!

It should be available to use soon.

Hello,
i'm from France, i don't speak a very good english, so excuse my language.

When i open HM2, "this beta version has expired"
"OK"
i register my copy of HM2.
for the serial number, i tape my code of HM2beta. i only have this one.
"Register"
"A valid licence for HM was not found. HM will now exit"
or
"Errors while registering with server. Retry or if problems persist please contact customer service"

i buy HM1 after the 1st may 2011,
HM1 works good

what should i do for HM2 works good?

thank you.

The beta codes are no longer valid. Skip the Registration and use the Try button for now, until you get new HM2 code.

If you purchased after May 1st you should be able to log in and purchase the new code using your 100% upgrade discount.

http://hm2faq.holdemmanager.com/questions/1721/HM2%7B47%7DOM2+Price+and+Upgrade+Policy


If you continue to have registration issues, please send your Reg.log file.


XP:
c:\documents and settings\{username}\application data\HoldemManager


7/vista
c:\users\{username}\appdata\roaming\HoldemManager


For both, you have to show hidden files:


XP:
Open My Computer or Windows Explorer
Click Tools/Folder Options/File Types
Check Show Hidden Files
Click ok


7/Vista:
Same process, but click organize/Search & Folder Options/View


Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.

[fozzy71]

I am closing this thread and removing the maintenance notice and announcements.

If you have further issues feel free to start a new thread.