3.1.10.0 (Official Release - May 21, 2020)
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  1. #1
    HM Q.A & Testing Manager random's Avatar
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    Default 3.1.10.0 (Official Release - May 21, 2020)

    Official update to version 3.1.10.0 is now available!

    Latest stable build can be downloaded using auto-update in HM3 or through the website.

    Full release notes available here.


    General
    • Attempt to resolve an error some users experienced related to saving settings to config file

    Graphical HUD
    • Resolved an error where graphical HUD stopped working occasionally

    HUD
    • Added cap for max number of weeks HUD filter to 520
    • HM2 HUD Import - Improved importing of HUD profiles with NC stats

    Localization
    • Updated translations for supported languages

    Poker Sites
    • 888Poker - Added detection for 888poker.ro
    • 888Poker - Resolved an error when the stake was formatted with a dot as a thousands separator
    • Asian Poker clubs - Added better HUD scaling for bigger tables
    • Ignition - Added full Ignition tournament support. Includes HUD, real-time hand import and importing of downloaded tournament hands. Requires the use of Ignition Hand Grabber
    • Ipoker - Resolved an issue where raises in hands were incorrectly showing as all-ins

  2. #2
    Member omar2ndname's Avatar
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    Default Error message during installation.



    What do I have to do now? This message appears during the installation process, and I'm unable to update mine HM3. Never happened before.

  3. #3
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by omar2ndname View Post


    What do I have to do now? This message appears during the installation process, and I'm unable to update mine HM3. Never happened before.
    MSI installers require the previous msi file to be in the same folder as the new file you are trying to update to.

    Here is the previous beta for you - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

    And the previous stable if anyone else needs it - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

  4. #4
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    Quote Originally Posted by fozzy71 View Post
    MSI installers require the previous msi file to be in the same folder as the new file you are trying to update to.

    Here is the previous beta for you - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

    And the previous stable if anyone else needs it - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
    I can't resolve this. Virus found in that .5853 download (windows defender).

  5. #5
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by MartinBKK View Post
    I can't resolve this. Virus found in that .5853 download (windows defender).
    You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    b) If you continue to have problems:

    - Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
    - Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
    - Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
    - Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    Please let us know if that does or does not solve your issues.

  6. #6
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    Quote Originally Posted by fozzy71 View Post
    You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    b) If you continue to have problems:

    - Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
    - Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
    - Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
    - Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    Please let us know if that does or does not solve your issues.
    Think i have fixed it - thanks!

  7. #7
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    Quote Originally Posted by fozzy71 View Post
    You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    b) If you continue to have problems:

    - Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
    - Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
    - Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
    - Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    Please let us know if that does or does not solve your issues.
    Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

    a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

    b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

    Thanks in advance

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Streethawk View Post
    Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

    a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

    b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

    Thanks in advance
    Download this file for the 3.1.10.0.mis file - https://www.holdemmanager.com/downlo...channel=stable

    Download this file for the previous stable build - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

    They need to both be in the same folder to update. If it won't update then you will need that 3.1.9.0.msi file on your machine to try the uninstall/reinstall steps as well.

    If none of that helps:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  9. #9
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Streethawk View Post
    Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

    a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

    b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

    Thanks in advance
    Also, see this thread for more info about this - https://forums.holdemmanager.com/sho...d.php?t=541905

  10. #10
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    Quote Originally Posted by fozzy71 View Post
    Also, see this thread for more info about this - https://forums.holdemmanager.com/sho...d.php?t=541905
    Thanks for your help Fozzy - no progress though so I'll put together a support report when I'm able - it's been a grim month or two for us.

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