registration code
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  1. #1
    Junior Member
    Join Date
    Aug 2009
    Posts
    8

    Default registration code

    I arrive on my Holdem manager, and now I can'T use it.
    it says i have to re-enter a new register code
    but i dont have one..
    ty

  2. #2
    Junior Member
    Join Date
    Sep 2009
    Posts
    17

    Default same problem as you are having

    i am having the same problem, HM was working perfectly last night, and today it wont work. Says i need to register but nothing is happening when i try to reset my codes with the serial number system or what ever it is.

    Arlo

  3. #3
    Junior Member
    Join Date
    Sep 2009
    Posts
    27

    Default

    My registration with HEM wont work, as a paying customer, I kindly ask what is going on?

  4. #4
    Junior Member
    Join Date
    Jul 2009
    Posts
    2

    Default

    Same here - worked fine a few days ago when I last logged in...

  5. #5
    Junior Member
    Join Date
    Mar 2009
    Posts
    3

    Default

    Same problem here.

  6. #6
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    The recent update and false positives seems to have corrupted/reset some of the holdem manager settings files and registration files for some people.

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    If you have a \holdem manager\hm.exe.ldat please delete it and try it again.


    1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
    2) Uninstall HM with www.revouninstaller.com using the Deep setting.
    3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
    4) Reboot your computer
    5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
    7) Test if it for a while and see if it work
    8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
    9) Test if it works again for a while
    10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
    11) Now you can import any notes and hud configs.


    If that doesnt work please email the \holdem manager\logs\reg.log, with a link to this thread, to support@holdemmanager.net

  7. #7
    Junior Member
    Join Date
    Sep 2009
    Posts
    17

    Default thats complicated

    the 11 step process below is a lot of work, this is the only way you know of, or the easiest way to fix my problem? would a new serial code not solve it? its like it is asking me to give it a new serial code?

    Thank you,

    Arlo

  8. #8
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    You can try some steps before the full reinstallation:

    *Update to the latest Beta 40 from the link in my signature
    *Navigate to the Xenocode folder. Under Vista sth. like C:\Users\username\AppData\Local\Xenocode\Appliance Caches, under XP c:\Dokuments and settings\username\local settings\application data\Xenocode\ApplianceCaches\.
    *Delete all folders with Holdemmanager in the name
    *Try again
    *If its still not working reinstall Microsoft .net framework
    *Try again.
    * If its still not working continue with Fozzies tips.

  9. #9
    Junior Member
    Join Date
    Sep 2009
    Posts
    17

    Default

    how do you reinstall the microsoft.net framework?
    Last edited by sleezeeone; 10-18-2009 at 12:12 PM.

  10. #10
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    We found another workaround:

    1) Downgrade to 1.09 Beta 34 - http://www.holdemmanager.com/downloa...ate1.09.34.exe
    2) Delete \RVG Software\Holdem Manager\holdemmanager.exe.ldat
    3) Register the 1.09 Beta 34 version
    4) Close HEM
    5) Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

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