HM3 doesn't start

[steleasss]

We are aware of an issue that recently started preventing the launch of HM3 for some customers and are working to resolve it ASAP.

Once we have this resolved we will post a download link to update HM3 and resolve this issue.

Ok! We will waiting for. Thank you!!!

[bluffsport]

Same here.

Also, my HM3 license and the transactions made for it have disappeared on holdemmanager.com / My Account.

[fozzy71]

Same here.

We are aware of an issue that recently started preventing the launch of HM3 for some customers and are working to resolve it ASAP. The fix will require a new HM3 release to be installed by all customers. Once we have this resolved we will post a download link to update HM3 and resolve this issue in our current 3.1.13.x release thread here - https://forums.holdemmanager.com/sho...d.php?t=542653

Also, my HM3 license and the transactions made for it have disappeared on holdemmanager.com / My Account.

This is completely unrelated to the issue mentioned above. Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

[Stackhunter]

Same over here!
Any change it will be fixed today?

[dleary4608]

We are aware of an issue that recently started preventing the launch of HM3 for some customers and are working to resolve it ASAP.

Once we have this resolved we will post a download link to update HM3 and resolve this issue.

How can I get a notification when this has been fixed?

[fozzy71]

Please update from the link below:
- Download link: https://www.holdemmanager.com/downlo...3&channel=Beta
- Forum post: https://forums.holdemmanager.com/sho...54#post2511954
- Release FAQ: https://support.holdemmanager.com/su.../Release-Notes

[rafaelrg84]

Link works. thanks.

[steleasss]

Please update from the link below:
- Download link: https://www.holdemmanager.com/downlo...3&channel=Beta
- Forum post: https://forums.holdemmanager.com/sho...54#post2511954
- Release FAQ: https://support.holdemmanager.com/su.../Release-Notes

worked!!
Thanks

[SickDjoker]

The link doesnt help to me. The window is still loading. :/

https://i.gyazo.com/149f186c85bdf268...dc203f335b.png

[udbrky]

Please send all logs and information.

Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support