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  1. Replies
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    Is this only happening with a custom HUD you...

    Is this only happening with a custom HUD you made? If you use one of the default HM2 HUD profiles does it work properly?

    Please export your custom HUD's in HUD Settings > HUD Designer > 'Export'...
  2. Thread: Save raw HH

    by fozzy71
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    2

    HM3 does not edit your hand history files. It...

    HM3 does not edit your hand history files. It simply parses (reads) the hands into the SQLite Database then then moves hand history files to the archive folder.

    HM3 supports more sites than HM2...
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    Unfortunately, HM2 never received any of these...

    Unfortunately, HM2 never received any of these stats and is unlikely to have them before the end of it's life this year. It was written up as a request in our HM-2781 developer ticket but never...
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    This is an HM2 thread. In the future please...

    This is an HM2 thread. In the future please start new HM3 related threads in the HM3 forums instead.

    We do not have those general fold by street stats available in HM3. We do have a general...
  5. That is caused by the horizontal line separator...

    That is caused by the horizontal line separator you put in the profile above the new line of stats. The only thing I can suggest would be to remove the horizontal line separator.

    164942

    164943
  6. I am not sure if it will be possible to sort them...

    I am not sure if it will be possible to sort them in any order you want but I added your comment/suggestion to HMT-5829 for the developers consideration if possible. It will most likely be made to...
  7. Replies
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    It sounds like you are probably experiencing this...

    It sounds like you are probably experiencing this known issue:

    HMT-4452: Effective stack size in BB is less than filter is incorrect for hands where the action is folded to Hero.

    164941

    This...
  8. What do you mean HM3 is loading hands again and...

    What do you mean HM3 is loading hands again and again? Are you having a problems with the reports, the HUD, the NoteCaddy menus, or something else? If you disable NoteCaddy in the Apps menu do the...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  10. Open the HM3 - Help - 'My Licenses...' menu and...

    Open the HM3 - Help - 'My Licenses...' menu and click your current email address in the upper right corner then login to the software with your other account email/password.

    If you continue to...
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    On Wednesday Nov 11th 2020 we released a new...

    On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

    If you are experiencing this issue, please...
  12. Are you talking about the 'Available Tags' list...

    Are you talking about the 'Available Tags' list in the upper left corner of the replayer?

    164939

    This feature request has been documented in detail and provided to the developers for future...
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    What specific site/games is this happening on? ...

    What specific site/games is this happening on?

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...
  14. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  15. See the post directly above yours. Nothing has...

    See the post directly above yours. Nothing has changed since that post. The developers are working to fix or revert the change that caused the import and tournament detection speed problems. Once...
  16. Range Wizard is only for Holdem hands.

    Range Wizard is only for Holdem hands.
  17. Replies
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    Yes, that is right. You can export/import entire...

    Yes, that is right. You can export/import entire groups of HUD stats between profiles. You can do the same thing with the Popups in the Popup Groups menu. You just can't copy/paste specific stats...
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    OK, I already included all 3 of your bug reports...

    OK, I already included all 3 of your bug reports and my testing results in that ticket I wrote so I will add your comments to that ticket so the developers can review that filter also. I assumed it...
  19. Replies
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    That is interesting. Was this HUD profile...

    That is interesting. Was this HUD profile imported from HM2?

    I would suggest you delete the old profile that wasn't placing the panels properly if you haven't yet, then rename the profile you...
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    I duplicated and wrote up your issues 1 and 3. ...

    I duplicated and wrote up your issues 1 and 3. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-5914 Is Resolved" in...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-4417: Add ability to copy/paste Group Items/Stats from/to Groups

    If you want to...
  22. Thread: Need help

    by fozzy71
    Replies
    1
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    25

    On Wednesday Nov 11th 2020 we released a new...

    On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

    If you are experiencing this issue, please...
  23. Thank you for letting us know what solved your...

    Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further...
  24. Replies
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    We need the screenshots and logs sent regardless....

    We need the screenshots and logs sent regardless. I am not aware of any issues related to color coding of stats.

    Is that a custom HUD you created or imported from HM2? Do you have the same...
  25. NoteCaddy will be officially released tomorrow at...

    NoteCaddy will be officially released tomorrow at 3:00 pm GMT.

    NoteCaddy Restrictions on Full Tilt Poker and Pokerstars - http://wiki.assaultware.com/NoteCaddy-Amaya-Restrictions.ashx

    -...
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