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  1. Replies
    8
    Views
    9

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  2. Replies
    6
    Views
    7

    No, but you should back up data. Keep...

    No, but you should back up data. Keep c:\hm2archive.

    Please see this FAQ to transfer/backup data -...
  3. Replies
    6
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    192

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  4. Replies
    5
    Views
    6

    Did you send in the report? The screenshot of the...

    Did you send in the report? The screenshot of the message does not have any useful information for us.

    Please update to our latest stable version of HM3 from this link -...
  5. Replies
    15
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    16

    What happens when you don't use datamined hands?

    What happens when you don't use datamined hands?
  6. Thread: Udpate PS

    by udbrky
    Replies
    10
    Views
    11

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  7. Replies
    15
    Views
    16

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  8. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
  9. Replies
    3
    Views
    165

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
  10. Thread: HUD display

    by udbrky
    Replies
    1
    Views
    96

    Please always state the site and game type. ...

    Please always state the site and game type.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools...
  11. Replies
    1
    Views
    123

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  12. Replies
    3
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    269

    That other database could be corrupted.

    That other database could be corrupted.
  13. Thread: GG hands

    by udbrky
    Replies
    3
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    194

    Make a new database for each student - File - new...

    Make a new database for each student - File - new database.
  14. Replies
    17
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    10,721

    Leakbuster is no longer a partner app. See the...

    Leakbuster is no longer a partner app. See the Leakonomics forum.
  15. Replies
    1
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    165

    Request the hands from your site.' Please try...

    Request the hands from your site.'

    Please try all the steps in this FAQ.
  16. Replies
    3
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    231

    I extended your trial. For any future license...

    I extended your trial.

    For any future license related questions:

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  17. Replies
    3
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    327

    This was needed due to a Stars update to remove...

    This was needed due to a Stars update to remove antes from the table.
  18. Replies
    3
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    327

    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...
  19. Replies
    3
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    432

    Unfortunately this issue is not something we can...

    Unfortunately this issue is not something we can resolve as it is caused by your Intel graphics drivers.
    - Please try to update your graphics driver -...
  20. Thread: Finish 0

    by udbrky
    Replies
    11
    Views
    1,003

    Did you create the ticket and send the hand...

    Did you create the ticket and send the hand history files?

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and...
  21. The missing stats can be shown if you right click...

    The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold...
  22. Replies
    1
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    271

    Are there NC notes in it? What exactly is...

    Are there NC notes in it? What exactly is showing? Try resetting the notes and processing them again.
  23. It's in post 2. If you need a different version,...

    It's in post 2. If you need a different version, just change the last 4 digits.
  24. Replies
    7
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    578

    This information is not available to pull during...

    This information is not available to pull during play. Make sure you request the hand history files after play to get the information we cannot pull.
  25. Replies
    1
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    185

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
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