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Type: Posts; User: udbrky

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    Did you purchase HM3 with your available upgrade...

    Did you purchase HM3 with your available upgrade credit? HM2 licenses do not work on HM3.

    Please see this FAQ for our upgrade policy -...
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    In the HUD Editor - Group Properties, make sure...

    In the HUD Editor - Group Properties, make sure you use the correct HUD, in the background section, change that to your desired location on the clear - solid slider.
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    Where does it say this? Include a screenshot....

    Where does it say this?

    Include a screenshot.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes'...
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    What is your antivirus?

    What is your antivirus?
  5. Thread: EV adjusted

    by udbrky
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    Make sure you have the correct currency stats. ...

    Make sure you have the correct currency stats.

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance
    ...
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    This is in HUD Options - Advanced - Lower Opacity.

    This is in HUD Options - Advanced - Lower Opacity.
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
  8. Yes, you can use both at the same time.

    Yes, you can use both at the same time.
  9. Thread: HUD Size

    by udbrky
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    In HUD Editor - Highlight Stats and in the Item...

    In HUD Editor - Highlight Stats and in the Item Properties, you will have the option to change the Font size
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    Make sure it has not quarantined any files....

    Make sure it has not quarantined any files. http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems#7881

    - Close HM3 and the Holdem Manager Server icon in the...
  11. Thread: Database error

    by udbrky
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    Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
  12. Thread: Stat Hm2

    by udbrky
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    If it's HU, then it should be able to just...

    If it's HU, then it should be able to just subtract, but there will be 3bets included. You can only subtract two stats if they have equal opportunities.
  13. Thread: Stat Hm2

    by udbrky
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    If the stat says vs cbet, then it's vs a cbet....

    If the stat says vs cbet, then it's vs a cbet. Otherwise, it's vs any bet.

    It looks like you meant Donkbet-Fold. This is a combo action. Any time that the stat is hyphened, it is two actions....
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  15. Please reproduce issue, then go to TableNinja 2 >...

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button.*
    Then send a copy of that ZIP file.

    Also please send a screenshot of your...
  16. Thread: No hud on ACR

    by udbrky
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
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    It is on the list of requests. We do not have an...

    It is on the list of requests. We do not have an ETA for it. Did you send in the request to be notified when it is resolved?
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  19. If you've selected him in reports to be the...

    If you've selected him in reports to be the "Hero" it could cause this. Did you follow the steps?
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    We said it's a bug and that it's fixed in HM3 and...

    We said it's a bug and that it's fixed in HM3 and that it should be in the next HM2 gold beta release.
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    At the bottom, click the pause, then click the...

    At the bottom, click the pause, then click the stop.
  22. Did you create a ticket and send in the files and...

    Did you create a ticket and send in the files and screenshots as the FAQ said to do? Did you link to this thread?

    Please update to this version...
  23. Did you log in with your HM2 email? You will...

    Did you log in with your HM2 email?

    You will need to install the updated version.
  24. Thread: New computer

    by udbrky
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    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8660.exe

    - After downloading, you should right-click the file, go to properties...
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    This is not possible to narrow it that far.

    This is not possible to narrow it that far.
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