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  1. Replies
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    623

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.



    If you buy a HM3 small stakes license and want to upgrade to an all...
  2. We cannot handle something like this on the...

    We cannot handle something like this on the forum.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  3. Cancel the renewal in your account -...

    Cancel the renewal in your account - subscriptions, then add the new renewal and use the new information.
  4. Replies
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    1,399

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Unfortunately this issue is not something we can resolve...
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    483

    While many here do research hardware frequently,...

    While many here do research hardware frequently, I do not think this is the place you are going to get the best information for a mouse for a specific software. Maybe try an industry specific to 3-D...
  6. That is because your annual Support & Maintenance...

    That is because your annual Support & Maintenance (S/M) plan expired recently. To use the new version of HM3, with your actual license instead of the 'Free' license, you will have to login to your...
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    5,147

    Please see post 4...

    Please see post 4
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    2,199

    Please see the ticket that you sent in. It is...

    Please see the ticket that you sent in. It is best to stick to one format to avoid going back and forth in two different places and trying to see what is said in each.
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    1,824

    Did you follow the ticket as well? You should...

    Did you follow the ticket as well? You should stick with one method for support. It's too difficult going back and forth and keeping up with what is said in one place or the other.
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    2,756

    Is the Playground a new game type or table type? ...

    Is the Playground a new game type or table type?

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
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    1,824

    Hello, The last line in our post has a link to...

    Hello,

    The last line in our post has a link to an FAQ that shows how to get logs manually. You also can use "Copy HM3 logs" in the start menu. This is all explained as well in that FAQ we linked.
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    1,461

    Winamax recently updated their software to change...

    Winamax recently updated their software to change the hand history folder location so you need to install the new HM3 beta* version to support this change in the Winamax software.

    - Close your...
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    This is done in File - Import HM2 database.

    This is done in File - Import HM2 database.
  14. That is far from true. This just recently was...

    That is far from true. This just recently was fixed in early internal builds.

    We need the help when you have an issue. There's many times that we can test and not reproduce, it can take a while...
  15. Thread: Problem

    by udbrky
    Replies
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    1,319

    You should always tell us the site and game type....

    You should always tell us the site and game type.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
  16. Replies
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    1,354

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. *While we do not have an exact date for the...
  17. Please remember that Winamax has a very narrow...

    Please remember that Winamax has a very narrow list of what countries someone can be in to play. That isn't as easy as you think it is.

    This issue has been documented in detail and provided to the...
  18. You would need to restore it in HM2 on the new...

    You would need to restore it in HM2 on the new computer. You can take out the old drive and use something like this

    To connect your old drive by USB and pull data.

    Use the above FAQ to move it...
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    In the hand view section, ctrl-a to select all,...

    In the hand view section, ctrl-a to select all, then right-click and replay.

    Sort the hands in the order you want to replay first.
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    Did you send a ticket with hand history files and...

    Did you send a ticket with hand history files and a link to this thread?
  21. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please try all the steps in this FAQ. If you continue to...
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    1,280

    The Sync service - where you could sync your...

    The Sync service - where you could sync your database to the cloud and then with another computer database.

    https://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#hmsync
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  24. Replies
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    1,658

    Are you running on an administrator account in...

    Are you running on an administrator account in Windows?

    See posts 2, 3, and 7 here:

    https://forums.holdemmanager.com/showthread.php?t=542939&p=2514044
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    Make sure you're on an administrator account. ...

    Make sure you're on an administrator account.

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software...
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