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  1. I added your comment to IMP-250 but the developer...

    I added your comment to IMP-250 but the developer told me to write up a new ticket for the EV issues so we definitely need you to send us some of the hands with screenshots/details of the errors as...
  2. We are still working to add support for these new...

    We are still working to add support for these new hands to HM3.

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed...
  3. You need to replace the 'Total Hands' stat in the...

    You need to replace the 'Total Hands' stat in the HUD Editor... - Profile with the 'Total Hands Abbrev' stat:
    ...
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    Thank you for letting us know what solved your...

    Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  6. It opens fine for me even if I log out of...

    It opens fine for me even if I log out of dropbox. I downloaded it and uploaded it to filedropper for you so you can download it directly to your PC here -...
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    In the future you should not post your logs on...

    In the future you should not post your logs on the forums for privacy and security reasons, they should only be sent to us in a support ticket.

    It appears your problem is due to your location and...
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    Close your poker clients, close HM3 and...

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open the HoldemManager.config file in a 3rd party text editor such as...
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    What do you mean by it 'ruined' the database...

    What do you mean by it 'ruined' the database exactly? If the database is corrupted somehow then you should just create a new database and import only your own hands to the new database from the...
  10. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    First, you should remove that \Databases folder...

    First, you should remove that \Databases folder from the site settings. That is where your HM3 databases are stored, not where any site should be writing hand history files.

    Try creating a new...
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    If none of the steps above helped and you have...

    If none of the steps above helped and you have the same problems with default profiles we need you to send us your logs and screenshots/details of the problems in a support ticket as was instructed...
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    Please follow the instructions in the post...

    Please follow the instructions in the post directly above yours. If you have the final HM2 update installed and have the same problems in a new database we need you to send us a sample of the hands...
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    Please follow the instructions in the post...

    Please follow the instructions in the post directly above yours. If you have the final HM2 update installed and have the same problems in a new database we need you to send us a sample of the hands...
  15. Please follow the instructions in the previous...

    Please follow the instructions in the previous post. If you have the final HM2 version 2.0.0.8714 installed and this is still happening we need to see your log files to determine what might be...
  16. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. You will receive a prompt to update HM3 any time...
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    The Table 'HUD' doesn't open the options menu...

    The Table 'HUD' doesn't open the options menu when you left-click it? Does the left half of that display open the hand tagging menu?

    If you open the HM3 - HUD - HUD Options... - 'Profile...
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    There will be an option to create a new HM3...

    There will be an option to create a new HM3 database then an option to not import any hands, to manually import hand history files, or to import a HM2 database. There will be another option to...
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    We also have another related feature request that...

    We also have another related feature request that you may be interested in:

    HMT-2094: HUD Editor - Add an option to display opportunities as (Opportunities) instead of (Times/Opportunities) in...
  20. Please follow the instructions in the post above....

    Please follow the instructions in the post above.

    If that does not help make sure your computer time and time zone is properly configured:

    - Right-click your computer clock. Go to adjust...
  21. The error in your image is different than the...

    The error in your image is different than the error you described in your post. What does the error in your image translate to in English?

    It appears that our parser is crashing for some reason:...
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    We have a 14 day trial and a 14 day refund period...

    We have a 14 day trial and a 14 day refund period after purchase. When you install HM3 the setup wizard will give you an option to import the HM2 database and HUDs. If you skip those steps during...
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    Do you have the replayer option for 'Stats Up To...

    Do you have the replayer option for 'Stats Up To Time Of Hand' turned on or off? If you toggle that switch the other way does it then show?

    If that does not help: Please zip and email the...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-4985: Add option to hide popup samples (times/opportunities) after 99 samples...
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    Replace the 'Player (Short)' stat with the...

    Replace the 'Player (Short)' stat with the 'Player' stat in your specific HUD Profile:

    https://www.dropbox.com/s/boem8o19o3tonjb/player%20name%20full.png?raw=1



    Do you mean you want to see...
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