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  1. Replies
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    If you download from us, it is always clean. This...

    If you download from us, it is always clean. This is a false positive.

    Report the false positive.

    Add all the files to the exceptions, as well as the update file, and run it as admin. Tell them...
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    Did you compare the times? Please create a...

    Did you compare the times?

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information...
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    Note that we do not support play money hands so...

    Note that we do not support play money hands so you must test/play real money hands when using HM2 and any of these, or unsupported game's, files will not be imported/archived which can cause...
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    Make it active. Click Export.

    Make it active.

    Click Export.
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    The automatic Site Time Adjustment will read from...

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.
    ...
  6. The reports will be deleted. In these cases, they...

    The reports will be deleted. In these cases, they are corrupted.

    You should regularly back up.

    Please see this FAQ to transfer/backup data -...
  7. Thread: Fold to 5bet

    by udbrky
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    49

    This is in vs 4bet plus

    This is in vs 4bet plus
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    Make sure it is set up -...

    Make sure it is set up - http://hm2faq.holdemmanager.com/questions/742/iPoker+Setup

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number...
  9. It is an issue with Intel graphics in a recent...

    It is an issue with Intel graphics in a recent Windows 10 update. They should still work when you hover over.
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    If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  11. Thread: Flop call cbet

    by udbrky
    Replies
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    146

    IP and OOP are always in the view of the person...

    IP and OOP are always in the view of the person the stat is on, so the person calling the 3b is OOP.
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    Did you follow post 2?

    Did you follow post 2?
  13. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    You turned off the Table HUD in HUD Settings -...

    You turned off the Table HUD in HUD Settings - General Settings - Common Settings.
  15. Replies
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  16. Replies
    7
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    149

    The automatic Site Time Adjustment will read from...

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.
    ...
  17. Thread: Changing HUD

    by udbrky
    Replies
    4
    Views
    100

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. Replies
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    IMPORTANT Zoom Installation Instructions: Make...

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close...
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    Because of Stars changes and they way they effect...

    Because of Stars changes and they way they effect Note Caddy and other things in the HUD, nobody should convert to Stars any more. They should use Ipoker.

    Please contact the converter to see what...
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    It includes any time, limped pots, raised, cbet...

    It includes any time, limped pots, raised, cbet or caller.
  21. Replies
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    Try this installer...

    Try this installer -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8578.exe

    If you continue to have problems:


    If there is still an issue, we need to know the error - it is in...
  22. Use Windows' built-in snipping tool. It's easier...

    Use Windows' built-in snipping tool. It's easier to make screenshots.

    It is most likely related to the new PokerStars Graphics Engine. Try to turn off the PokerStars - Settings - Table Appearance...
  23. Thread: Hud go and back

    by udbrky
    Replies
    1
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    111

    You will need to explain more what this means. ...

    You will need to explain more what this means.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old...
  24. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  25. Replies
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    144

    Skip flop cbet and CR OOP is this: Flop...

    Skip flop cbet and CR OOP is this:



    Flop C/R OOP is any time that you Check raise the flop.
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