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    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    It sounds like you already found the solution but...

    It sounds like you already found the solution but here are some more detailed instructions for anyone else that might have the same issues and find this thread later:

    HM3 will not list all...
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    What version of HM2 are you using? If you are...

    What version of HM2 are you using? If you are not on 2.0.0.8699 yet please update:

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  5. Thread: Export Hands

    by fozzy71
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    Did you have an alias name selected as the active...

    Did you have an alias name selected as the active player in the reports or an alias name? Try selecting the alias as the active player in the reports then export using the [x] 'All' option instead...
  6. HUD - HUD Editor - Select the 'Group' you want to...

    HUD - HUD Editor - Select the 'Group' you want to modify to behave this way - Display = 'Lower Opacity Until Mouse Over' - 'OK' as shown in this image:
    ...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    I am not sure how I/we missed this thread the...

    I am not sure how I/we missed this thread the past couple of days but I apologize for the delay in reply.

    Thank you for letting us know how you solved your problems.

    Good luck at the...
  10. We released v3.1.12.0 about 2 weeks after you...

    We released v3.1.12.0 about 2 weeks after you started this thread, with this fix:
    - Changed Minraise stats to show percentage based on all preflop hands, and not only relative to preflop raises (now...
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    HM3 was coded from scratch, it wasn't a rewrite...

    HM3 was coded from scratch, it wasn't a rewrite of the HM2 code. We started with what we felt were the most popular and most important features to be able to release HM3. Missing HM2 Features will...
  12. HM3 v3.1.12.0 had this fix: - Changed Minraise...

    HM3 v3.1.12.0 had this fix:
    - Changed Minraise stats to show percentage based on all preflop hands, and not only relative to preflop raises (now matches HM2)

    HM3 v3.1.12.6357 has fixes for 5704...
  13. We released a new beta yesterday that you need to...

    We released a new beta yesterday that you need to update to - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes
    - Added HM Apps menu to find new apps

    Please...
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    I do not use NoteCaddy, or provide tech support...

    I do not use NoteCaddy, or provide tech support for it, but it can only can create HUD stats (not Report stats).
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    I apologize for the previous reply as I was...

    I apologize for the previous reply as I was misinformed as to how a Free version of Range Wizard is started.

    Please update to our latest beta version of HM3 from this link -...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Our QA/Testing Manager didn't want me to write up...

    Our QA/Testing Manager didn't want me to write up this specific suggestion but he had me write up a feature request to display the bounty values somewhere in the Replayer and Hand History Viewer...
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    You want to see lifetime hero HUD stats in the...

    You want to see lifetime hero HUD stats in the replayer?

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance...
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    Customer support tickets get closed automatically...

    Customer support tickets get closed automatically after 7 days of no reply from a customer but that does not affect the status of HMT-5274 developer ticket that is yet to be worked on for a possible...
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

    If you are saving backups and other poker files to a cloud service I would...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    We use their published rake schedules. We first...

    We use their published rake schedules. We first started using their rake schedule late this summer and shortly after our first release with that rake formula they updated the schedule and we had to...
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    It backs up the database and whatever hands are...

    It backs up the database and whatever hands are in that database (and player/hand notes, tags, bonuses/rakeback, etc), your general settings, HUD settings, HUD profiles, saved reports and saved...
  24. This isn't something we can help with via social...

    This isn't something we can help with via social media messages. You need to contact us directly through our secure support ticket messaging system with a summary of your issues.
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    This isn't something we can help with from the...

    This isn't something we can help with from the forums because we do not have any information about your account/licenses, and do not have a copy of your log files to review.

    - Make sure you logged...
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